Recent content by Bert Sirkin

  1. Bert Sirkin

    SOLVED Can't view/change account info

    Well, somehow the profile was corrupted. I called Microsoft and the support person was very good - they basically determined that the profile was corrupted, created a new user, moved data from the old profile to the new one and deleted the old profile. This solved the problem.
  2. Bert Sirkin

    SOLVED Can't view/change account info

    Thanks for the suggestions -- Signin Options is fine - no problem there. I ran sfc, - it came up with several issues regarding the following file: opencl.dll. Hashes for file member...
  3. Bert Sirkin

    SOLVED Can't view/change account info

    <<Sometimes a user profile can seemingly fail to load completely or properly and sometimes shutting down the computer and restarting will remedy this. Sometimes..... not.>> Thanks - guess this is a "sometimes not" situation. Windows is up to date and I've rebooted and shut down multiple times...
  4. Bert Sirkin

    SOLVED Can't view/change account info

    I have a new HP laptop which has a new Windows 10 image on it. I was able to set up my Microsoft account on it, so I can log-in with it, but if I go to SETTINGS | ACCOUNTS | YOUR EMAIL AND ACCOUNTS, nothing ever shows - the animated graphic at the top (flying dots) continues forever and nothing...
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