Bios Virus ???

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My Toshiba Satellite C55-B5299 will not boot at all. When started, screen goes to a white password screen. (see photo 1) There has never been a password screen before. Then if I try my Windows password it goes to a red password incorrect screen. (see photo 2)When attempting a password, it then reverts to a red screen declaring shutdown and the computer shuts down immediately. (photo 3). How can I even get into my computer to clean it?mk
 

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There is a setting in the BIOS to have a password when booting up your computer. This is different than the normal Windows login password. It seems someone has been messing around in your BIOS and has either enabled this "feature" or has entered a password and now you have to enter it each time you boot your computer. This link will take you to instructions on the Toshiba site that will help you clear that password.
http://support.toshiba.com/support/viewContentDetail?contentId=108503
 
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None of those work
There is a setting in the BIOS to have a password when booting up your computer. This is different than the normal Windows login password. It seems someone has been messing around in your BIOS and has either enabled this "feature" or has entered a password and now you have to enter it each time you boot your computer. This link will take you to instructions on the Toshiba site that will help you clear that password.
http://support.toshiba.com/support/viewContentDetail?contentId=108503
None of those work !
 

Trouble

Noob Whisperer
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It's possible if it's a BIOS password, you may be able to reset it by removing the CMOS battery.
https://www.bing.com/videos/search?...0B4E59F692196050DA410B4E59F692196&FORM=VRDGAR
Shut it down, unplug it from AC power, remove the laptop battery, remove the CMOS battery, hold down the power button and count to 30.
Replace the CMOS battery, replace the laptop batter, plug it back in and boot it up.
See if that works to clear the BIOS password.
IF not you will likely have to call Toshiba. Most laptop manufacturers have a means of getting you through this task.
 

Regedit32

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The Toshiba laptops do it a little differently.
  1. If laptop is on, either enter any password 3 times and it will automatically shut down, or press and hold power button down for a few seconds to force it to power off.
  2. Remove Laptop battery
  3. If plugged into mains, remove cable connected to laptop.
  4. Press and hold down the laptop power button for around 15 seconds, longer if you want to.
  5. Now attach the mains power cable again.
  6. Press the laptop power button and immediately as it powers on press and hold down the 0 (zero) key
  7. Keep the 0 (zero key) pressed down until you see BIOS prompt which will likely request that you re-enter your date and time, and you now should also have access to the BIOS, where you can permanently disable the BIOS password by toggling it to off.
 
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It's possible if it's a BIOS password, you may be able to reset it by removing the CMOS battery.
https://www.bing.com/videos/search?...0B4E59F692196050DA410B4E59F692196&FORM=VRDGAR
Shut it down, unplug it from AC power, remove the laptop battery, remove the CMOS battery, hold down the power button and count to 30.
Replace the CMOS battery, replace the laptop batter, plug it back in and boot it up.
See if that works to clear the BIOS password.
IF not you will likely have to call Toshiba. Most laptop manufacturers have a means of getting you through this task.[/QUOTE
Did not work !!
 
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The Toshiba laptops do it a little differently.
  1. If laptop is on, either enter any password 3 times and it will automatically shut down, or press and hold power button down for a few seconds to force it to power off.
  2. Remove Laptop battery
  3. If plugged into mains, remove cable connected to laptop.
  4. Press and hold down the laptop power button for around 15 seconds, longer if you want to.
  5. Now attach the mains power cable again.
  6. Press the laptop power button and immediately as it powers on press and hold down the 0 (zero) key
  7. Keep the 0 (zero key) pressed down until you see BIOS prompt which will likely request that you re-enter your date and time, and you now should also have access to the BIOS, where you can permanently disable the BIOS password by toggling it to off.
Did not work
 
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Did
It's possible if it's a BIOS password, you may be able to reset it by removing the CMOS battery.
https://www.bing.com/videos/search?...0B4E59F692196050DA410B4E59F692196&FORM=VRDGAR
Shut it down, unplug it from AC power, remove the laptop battery, remove the CMOS battery, hold down the power button and count to 30.
Replace the CMOS battery, replace the laptop batter, plug it back in and boot it up.
See if that works to clear the BIOS password.
IF not you will likely have to call Toshiba. Most laptop manufacturers have a means of getting you through this task.
Did not work
 
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Did not work
There is a setting in the BIOS to have a password when booting up your computer. This is different than the normal Windows login password. It seems someone has been messing around in your BIOS and has either enabled this "feature" or has entered a password and now you have to enter it each time you boot your computer. This link will take you to instructions on the Toshiba site that will help you clear that password.
http://support.toshiba.com/support/viewContentDetail?contentId=108503
 

Trouble

Noob Whisperer
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you will likely have to call Toshiba. Most laptop manufacturers have a means of getting you through this task.
They will likely have a master password (or two or three) for their devices.
 
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I have seen something like this but on Windows 7 . Looked like a BIOS password but it wasn't... we booted the machine with an original CD and found two suspicious restore points had been installed on the same date.
Restored to the previous restore point before these two and the PC was back alive. Talked to the owner and she had had one of these " your PC is infected...let us log on to it" phone calls and let the people log on remotely.
 

Trouble

Noob Whisperer
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I have seen something like this but on Windows 7 . Looked like a BIOS password but it wasn't
Me too.
They had activated something called "syskey"
Malicious use
Syskey has been abused for malicious purposes as part of technical support scams—a form of social engineering scam in which a cold caller, often claiming to be a Microsoft support agent,
gains control of a computer using remote access software, and attempts to convince the user that they must purchase unnecessary "repairs" for it. The agent may invoke syskey in order to lock the user out of their computer if they do not pay
SOURCE: https://en.wikipedia.org/wiki/Syskey
It is similar but looks different than the images posted, although it may still not be an actual BIOS password.
IF the issue is a "true" BIOS password, booting from the installation media may not even be possible.

I still think that contacting the computer manufacturer might be the best bet to see if they have anything to suggest.

Although an explanation as to how this particular problem first came about might help us understand how the OP arrived at this screen would be beneficial.
 
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Tim, never had a phone call or any query as I live in Panama and use a cell phone only. Have a query into tech support at Toshiba. Hopefully it is internal BIOS and not a virus, will let you guys know. Thanx.
 

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