Can no longer connect to my WiFi

Discussion in 'Networking' started by Here2learn, Nov 24, 2016.

  1. Here2learn

    Here2learn

    Joined:
    Oct 11, 2015
    Messages:
    11
    Likes Received:
    0
    I have not been able to connect my laptop using Win10 to my WiFi in recent times. I can, however, use cable to do my browsing and other internet activities.

    I must mention here that on another laptop that uses Win7, I have no such problem.

    Please find attached a diagnostic result that could assist someone to help me resolve the issue,

    Thanks and regards.
    Here2learn
     

    Attached Files:

    Here2learn, Nov 24, 2016
    #1
    1. Advertisements

  2. Here2learn

    ram1220

    Joined:
    Oct 13, 2015
    Messages:
    154
    Likes Received:
    28
    You probably need to reinstall the wifi drivers for your laptop. For some reason many Win 10 updates also delete these drivers. I didn't click on your link because I don't make a habit of clicking on links posted on the internet for security reasons. But I hope my info helps you.
     
    ram1220, Nov 25, 2016
    #2
    1. Advertisements

  3. Here2learn

    Here2learn

    Joined:
    Oct 11, 2015
    Messages:
    11
    Likes Received:
    0
    Thanks ram1220 for your interest in having me resolve this issue.

    How do I reinstall the WiFi drivers as the modem did not come with a drivers CD?
     
    Here2learn, Nov 26, 2016
    #3
  4. Here2learn

    Trouble Noob Whisperer Moderator

    Joined:
    Nov 19, 2013
    Messages:
    9,779
    Likes Received:
    1,338
    Location:
    Northwest Indiana U.S.A.
    Use Internet Explorer and go here http://www.catalog.update.microsoft.com/Search.aspx?q=Realtek+RTL8188EE
    IF you sort by the "Version" column, you will see (near the middle of the list) you should see
    Windows 10 Anniversary Update and Later Servicing Drivers Drivers (Networking) 10/3/2016 2023.42.831.2016
    Two (2) listed
    1.8 MB and 2.1 MB (the larger is generally for 64bit architecture and the smaller is generally for 32bit architecture)
     
    Trouble, Nov 26, 2016
    #4
  5. Here2learn

    Here2learn

    Joined:
    Oct 11, 2015
    Messages:
    11
    Likes Received:
    0
    Thanks M Moderator.
    Unfortunately, I did not see your reply until now and I tried it by downloading and installing that of 64bit architecture but still did not work.

    Any other solution?

    Thanks
     
    Here2learn, Jan 7, 2017
    #5
  6. Here2learn

    Grizzly

    Joined:
    Oct 26, 2016
    Messages:
    566
    Likes Received:
    130
    Location:
    North Carolina
    Is your Windows 10 even of the 64bit architecture?? just making sure..
     
    Grizzly, Jan 7, 2017
    #6
  7. Here2learn

    Here2learn

    Joined:
    Oct 11, 2015
    Messages:
    11
    Likes Received:
    0
    Yes, Grizzly.
     
    Here2learn, Jan 7, 2017
    #7
  8. Here2learn

    Trouble Noob Whisperer Moderator

    Joined:
    Nov 19, 2013
    Messages:
    9,779
    Likes Received:
    1,338
    Location:
    Northwest Indiana U.S.A.
    Trouble, Jan 7, 2017
    #8
  9. Here2learn

    LawrenceJP

    Joined:
    Jan 8, 2017
    Messages:
    3
    Likes Received:
    0
    I used to be able to access a network connection but it disappeared. I tried all of the above suggestions as well as your suggestions on another thread. I used The troubleshooter link above and it said it fixed some things but didn't fix the problem. it doesn't show up. I manually entered it and it shows up in the list of known networks and is set to automatically connect but it is not listed in "available networks"
     
    LawrenceJP, Jan 8, 2017
    #9
  10. Here2learn

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,109
    Likes Received:
    114
    Your diagnostic shows several networks available but could not connect to any of them. If you left click the wireless icon on the taskbar, it should show a list of networks. If you left click the pertinent network you will see a properties button which should show Security type, band, and driver version.

    If you can't get a driver version from above, could you check what version you have now? Open Device Manger and go to the Wireless adapter. Select Properties, then the drivers tab and let us know who provided the driver and its date.

    Have you considered a substitute Wireless Adapter? You are not the first person we have seen having problems with that particular device.
     
    Saltgrass, Jan 10, 2017
    #10
  11. Here2learn

    LawrenceJP

    Joined:
    Jan 8, 2017
    Messages:
    3
    Likes Received:
    0
    The needed network is not listed on that network list but I can access it via my phone and ipad - my wireless adapter on laptop says - Qualcomm Atheros Communications Inc., date: 2/27/2016, driver ver: 3.0.2.201, digital signer - Microsoft windows
     
    LawrenceJP, Jan 10, 2017
    #11
  12. Here2learn

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,109
    Likes Received:
    114
    As Trouble pointed out, there is a newer driver which shows usable after the Anniversary update. I notice the same device shows drivers with just the n designation and bgn. I assume you would need the n version which seems to be dated in Sept 2016.
     
    Saltgrass, Jan 10, 2017
    #12
  13. Here2learn

    LawrenceJP

    Joined:
    Jan 8, 2017
    Messages:
    3
    Likes Received:
    0
    thank you! how do I get that?
     
    LawrenceJP, Jan 10, 2017
    #13
  14. Here2learn

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,109
    Likes Received:
    114
    You go to the Microsoft Catalog site using IE or perhaps Edge.
    http://catalog.update.microsoft.com/v7/site/home.aspx

    It will ask to install a utility so allow that and you will be able to search for updates. Enter your device and it will pull up a page where you will find what shows on the attachment. Use the Add button to set the driver for download. But make sure and confirm which one you want.

    The only other thing I would suggest you do, which you probably already have is to use Device Manager to uninstall the device while checking the box to remove all drivers. Then wait until Windows finds a new one. You would need an Ethernet connection, of course.

    Make sure your system is set to connect to networks whether they are broadcasting their SSID or not. At the same time, make sure the network you want is broadcasting its SSID.

    Catalog.JPG
     
    Saltgrass, Jan 10, 2017
    #14
    1. Advertisements

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads
  1. Omar A
    Replies:
    2
    Views:
    4,737
    cvk24
    Nov 22, 2015
  2. Cathy Keeton
    Replies:
    2
    Views:
    499
    Cathy Keeton
    Nov 8, 2015
  3. Joker
    Replies:
    2
    Views:
    1,064
    Joker
    Nov 26, 2015
  4. Lincoln Robinson

    No Internet tab in Settings - Can't connect to Wifi

    Lincoln Robinson, Feb 5, 2016, in forum: Windows 10 Support
    Replies:
    6
    Views:
    806
    Lincoln Robinson
    Feb 6, 2016
  5. NathanS

    No Option to Connect via WiFi

    NathanS, Mar 6, 2016, in forum: Windows 10 Support
    Replies:
    4
    Views:
    2,566
    Tim Locke
    Mar 6, 2016
  6. Qualon
    Replies:
    1
    Views:
    412
    ram1220
    Sep 24, 2016
  7. mcb1211

    Windows 10 won't Connect to Wifi

    mcb1211, Dec 11, 2016, in forum: Windows 10 Support
    Replies:
    1
    Views:
    584
    Trouble
    Dec 11, 2016
  8. Claire Kingman

    SOLVED connection to internet no longer automatic

    Claire Kingman, Dec 11, 2016, in forum: Networking
    Replies:
    4
    Views:
    401
    Claire Kingman
    Dec 14, 2016
Loading...