SOLVED Cant Sign Into Windows 10 Store

[Mina]

So I logged out of windows 10 store, and then I tried to log back in...but then this window pops up, saying "just a moment", and after 10 minutes, which is not a moment, it says "we encountered an error. Please try again later." I did try again later, and later, and later again, and no results! This is really very annoying because I am trying to buy something and this problem doesn't let me. Please save me from this misery, haha.

EDIT: This computer came with windows 10. I did not update to it.

 

[Regedit32]

Hi Mina,

You could try clearing Windows Store cache to see if that resolves the issue:

• Right-click on Start
• Left-click on Run
• In the Run dialog that opens type: wsreset.exe then click OK
• Now try logging back into the Store.

Let me know if that resolved the issue or not.


Regards,

Regedit32

 

[Mina]

Sorry, didnt work

 

[Regedit32]

Hi Mina,

In that case run the Windows 10 Store Troubleshooter app located here:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

 

[Mina]

It said it can't detect any problems

 

[Regedit32]

Hi Mina,

It's possible then you are not currently signed is with a Microsoft account, but rather just as a Local account.

If that is the case then doing the following ought to resolve the issue:

1. Select the Start
   
   button, then select Settings > Accounts > Your email and accounts.
   
   
2. Select Sign in with a Microsoft account instead.
   
   
3. Follow the prompts to switch to a Microsoft account. You may need to verify your identity by entering a confirmation code.
   

You can read more about that here if you need to:

http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account


Regards,

Regedit32

 

[Mina]

THANK YOU SO MUCH!

 

[Bigstrappin]

Hello i am having this same issue but when i go to verify my identity i keep getting "Sorry, there's a problem with the server, so we can't sign you in right now. We're working to fix it as soon as we can. Please try again in a few minutes." I have been trying for days now to no avail.

Please help....

 

[Hafeez Chowdhury]

hi

1. Select the Start
   
   button, then select Settings > Accounts > Your email and accounts.
   
   
2. Select Sign in with a Microsoft account instead.
   
   
3. Follow the prompts to switch to a Microsoft account. You may need to verify your identity by entering a confirmation code.
   
   i tried those options. but it did`t work

 

[Hafeez Chowdhury]

Hi Mina,

It's possible then you are not currently signed is with a Microsoft account, but rather just as a Local account.

If that is the case then doing the following ought to resolve the issue:

1. Select the Start
   
   button, then select Settings > Accounts > Your email and accounts.
   
   
2. Select Sign in with a Microsoft account instead.
   
   
3. Follow the prompts to switch to a Microsoft account. You may need to verify your identity by entering a confirmation code.

You can read more about that here if you need to:

http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account


Regards,

Regedit32

i tried but it did`t work

 

[Hafeez Chowdhury]

Hi Mina,

It's possible then you are not currently signed is with a Microsoft account, but rather just as a Local account.

If that is the case then doing the following ought to resolve the issue:

1. Select the Start
   
   button, then select Settings > Accounts > Your email and accounts.
   
   
2. Select Sign in with a Microsoft account instead.
   
   
3. Follow the prompts to switch to a Microsoft account. You may need to verify your identity by entering a confirmation code.

You can read more about that here if you need to:

http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account


Regards,

Regedit32

i tried but it did`t work