Good Morning,
This is my first post on any kind of site like this....be gentlem I am a VERY basic user to say the least. lol.
I randomly rec'd this message on my lap top yesterday, so i found and read some of the multiple fixes listed here. I have tried to hold the shift key and turn it off as suggested, to get to the safe mode. After i select #4 for the safe mode, it takes me to my password screen and says my password is incorrect (its not), it also says no internet connection. I am unable to get passed the password screen. i have hard re-booted several times, no luck. I was able to sneak inside through my desttop and run multiple scans, defrag, optimize etc. All to no avail.
I also saw suggestions to right click on the start menu, however when i put my curser in that area, it turns to the hourglass and does nothing, and will not select or bring anyother menu choices. I also tried the CMD as administrator suggestion, but I might be doing it wrong, as when the black small window opens, and i type SFC/scannow then enter, nothing happens, and....im not sure what is supposed to happen to continue on with the further instructions given....
I see the word "solved" over this thread, but its not for me! I hope I can still get some info here.
Daphne
This is my first post on any kind of site like this....be gentlem I am a VERY basic user to say the least. lol.
I randomly rec'd this message on my lap top yesterday, so i found and read some of the multiple fixes listed here. I have tried to hold the shift key and turn it off as suggested, to get to the safe mode. After i select #4 for the safe mode, it takes me to my password screen and says my password is incorrect (its not), it also says no internet connection. I am unable to get passed the password screen. i have hard re-booted several times, no luck. I was able to sneak inside through my desttop and run multiple scans, defrag, optimize etc. All to no avail.
I also saw suggestions to right click on the start menu, however when i put my curser in that area, it turns to the hourglass and does nothing, and will not select or bring anyother menu choices. I also tried the CMD as administrator suggestion, but I might be doing it wrong, as when the black small window opens, and i type SFC/scannow then enter, nothing happens, and....im not sure what is supposed to happen to continue on with the further instructions given....
I see the word "solved" over this thread, but its not for me! I hope I can still get some info here.
Daphne