SOLVED Default gateway issues and wifi cutting out perisistently

[peej]

Hi, any help gratefully received.

Brand new PC, connects to wifi for some minutes but then yellow error appears on wifi signal and connection is dropped.

PC Specs:

OS: Windows 10 Pro
Version: 10.0.17134 Build 17134
System type:x64 based PC
System SKU: Default string
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
Installed Ram: 16GB

100% not a problem with the network itself as other devices working fine.

The windows troubleshooter fixes this by resetting the wifi adapter and shows that the issue is related to the default gateway.

However, the fix is always temporary, i.e. a couple of minutes.

Following instructions online I have already:

- Restarted router and pc several times
- Changed channel and frequency on router
- Changed power management of network adapter
- Turned off antivirus
- Checked for Windows upate
- Checked for driver update for network adapter
- Manually setting IP and DNS
- reset ip, flush dns etc.
- Full network reset

The last time it dropped out it generated the following diagnostic information. I'm getting very frustrated... please help!


Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 2013.12.331.2016
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netrtwlane_13.inf
Inf File Date . . . . . . . . . : 11 April 2018 23:33:45
Section Name . . . . . . . . . : RTL8192Ce.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8178&subsys_817810ec
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9


Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 1f162b9d-d5d4-4dc2-be60-56a0e09b74dd
Interface name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Interface type: Native Wi-Fi

Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1

Connection status summary
Connection started at: 2018-08-12 12:00:36-538
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 17 item(s) total, 17 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
38-43-7D-C7-62-06 Infra <unknown> -58 7 Peej_home
2A-43-7D-C7-62-06 Infra <unknown> -58 7 Vodafone Homespot
26-43-7D-C7-62-06 Infra <unknown> -59 7 Vodafone Hotspot
00-24-FE-07-E3-80 Infra <unknown> -62 8 Wehlahn-Hansen
AC-22-05-8A-98-7A Infra <unknown> -61 6 WLAN-Leipzig
A6-22-05-8A-98-7A Infra <unknown> -63 6 Vodafone Hotspot
AA-22-05-8A-98-7A Infra <unknown> -68 6 Vodafone Homespot
84-94-8C-B8-D8-28 Infra <unknown> -67 6 HITRON-D820
46-67-51-7D-4C-2E Infra <unknown> -73 11 Vodafone Hotspot
54-67-51-7D-4C-2E Infra <unknown> -72 11 Cybernet Interspace
4A-67-51-7D-4C-2E Infra <unknown> -75 11 Vodafone Homespot
FA-8F-CA-6C-08-69 Infra <unknown> -76 6 (Unnamed Network)
9C-5C-8E-C7-C6-10 Infra <unknown> -71 13 Dr3iRaD
E0-28-6D-38-7D-97 Infra <unknown> -73 1 thenewnetwork
54-67-51-C4-B3-07 Infra <unknown> -76 11 KabelBox-A3D4
46-67-51-C4-B3-07 Infra <unknown> -76 11 Vodafone Hotspot
F4-F2-6D-EA-C8-4C Infra <unknown> -70 1 KDG-1E9FD

Connection History

Information for Auto Configuration ID 1

List of visible networks: 12 item(s) total, 12 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 79 Yes Peej_home
Infra <unknown> No 79 Yes Vodafone Homespot
Infra <unknown> No 76 Yes Vodafone Hotspot
Infra <unknown> Yes 74 Yes Wehlahn-Hansen
Infra <unknown> Yes 70 Yes WLAN-Leipzig
Infra <unknown> Yes 62 Yes HITRON-D820
Infra <unknown> Yes 62 Yes Cybernet Interspace
Infra <unknown> No 58 Yes (Unnamed Network)
Infra <unknown> Yes 58 Yes Dr3iRaD
Infra <unknown> Yes 58 Yes thenewnetwork
Infra <unknown> Yes 58 Yes KabelBox-A3D4
Infra <unknown> Yes 56 Yes KDG-1E9FD

List of preferred networks: 1 item(s)
Profile: Peej_home
SSID: Peej_home
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 1
Connection started at: 2018-08-12 12:00:36-538
Auto Configuration ID: 1
Profile: Peej_home
SSID: Peej_home
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 38-43-7d-c7-62-06
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 1119
Ndis Tx: 1032
Unicast decrypt success: 61
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 494
Rx failure: 0
Tx success: 53
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)


Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 1f162b9d-d5d4-4dc2-be60-56a0e09b74dd
Interface name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Interface type: Native Wi-Fi

Result of diagnosis: There may be problem
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 1f162b9d-d5d4-4dc2-be60-56a0e09b74dd
Interface name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Interface type: Native Wi-Fi
Profile: Peej_home
SSID: Peej_home
SSID length: 9
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem

 

[Ian]

Are you obtaining an IP address for the device manuall or is it configured to use DHCP? I would always suggest sticking with DHCP, rather than specifying an IP, DNS, etc... manually.

I would also suggest uninstalling the network adaptor driver from device manager, reboot and let it get detected again. I've had this sort of problem a few years ago in Windows 8 and I couldn't get to the bottom of it, but this fixed it - presumably by resetting a problematic config option that I'd missed.

 

[Saltgrass]

A yellow triangle on the Wi-Fi icon usually means the Internet is not available but your local network is. You might look at your DNS configuration.

You included quite a bit of information in your post but did not show your network connection specifics. I don't still have any systems with an 802.11n adapter but I will check for a Realtek wireless device to see what .inf file it uses to compare whit what you are showing.

 

[peej]

Are you obtaining an IP address for the device manuall or is it configured to use DHCP? I would always suggest sticking with DHCP, rather than specifying an IP, DNS, etc... manually.

I would also suggest uninstalling the network adaptor driver from device manager, reboot and let it get detected again. I've had this sort of problem a few years ago in Windows 8 and I couldn't get to the bottom of it, but this fixed it - presumably by resetting a problematic config option that I'd missed.

Just tried this and no success unfortunately. Starts up working fine... after about 3 minutes same problem once again

 

[Ian]

Is this brand new PC one that you built yourself, or did you buy one off the shelf?

I'd be tempted to see how the Wifi works when connecting to a different SSID and how it works when booting from a Linux Live CD (perhaps try Ubuntu Live from a USB drive: https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0).

 

[peej]

Thank you for your reply. I'm not sure what info you need exactly, but I've added some more below here:

Network adapter: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
802.11d: Disabled
Bandwidth: 20_40MHz
Wireless mode: Auto

inf name (as you mention inf file): netrtwlane_13.inf

ipconfig showa:

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
IPv6 Address. . . . . . . . . . . : 2a02:810a:9c0:61c3:dca7:3e68:b79d:27b1
Temporary IPv6 Address. . . . . . : 2a02:810a:9c0:61c3:f5a4:66a1:73d5:f3d9
Link-local IPv6 Address . . . . . : fe80::dca7:3e68:b79d:27b1%15
IPv4 Address. . . . . . . . . . . : 192.168.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::3a43:7dff:fec8:6798%15
192.168.0.1

 

[peej]

Is this brand new PC one that you built yourself, or did you buy one off the shelf?

I'd be tempted to see how the Wifi works when connecting to a different SSID and how it works when booting from a Linux Live CD (perhaps try Ubuntu Live from a USB drive: https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0).

Thanks for the reply. The PC was bought online. This Ubuntu approach is new ground for me, so it'll take me a few days, but I'll give it a go.

 

[Ian]

Good luck - just let me know if you need any help with that part. It'll be interesting to see if it works in Ubuntu, as if it works fine there then it could just be a driver issue. If it was bought online and it fails in Ubuntu, I'd see if they'll send you a replacement WiFi card (a newer one, as that model is quite old).

 

[peej]

To all who gave advice,

Thanks for taking the time to reply.

Following the advice, it appears to be a problem with the adapter, I've contacted the seller and in the mean time am using a ethernet cable... faster than the wifi anyway!

Once again, thank you.

 

[Ian]

Glad you've got this sorted . Hopefully the replacement adapter won't take too long to arrive .