Default gateway issues and wifi cutting out perisistently

SOLVED Discussion in 'Windows 10 Support' started by peej, Aug 12, 2018.

  1. peej

    peej

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    Hi, any help gratefully received.

    Brand new PC, connects to wifi for some minutes but then yellow error appears on wifi signal and connection is dropped.

    PC Specs:

    OS: Windows 10 Pro
    Version: 10.0.17134 Build 17134
    System type:x64 based PC
    System SKU: Default string
    Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
    Installed Ram: 16GB

    100% not a problem with the network itself as other devices working fine.

    The windows troubleshooter fixes this by resetting the wifi adapter and shows that the issue is related to the default gateway.

    However, the fix is always temporary, i.e. a couple of minutes.

    Following instructions online I have already:

    - Restarted router and pc several times
    - Changed channel and frequency on router
    - Changed power management of network adapter
    - Turned off antivirus
    - Checked for Windows upate
    - Checked for driver update for network adapter
    - Manually setting IP and DNS
    - reset ip, flush dns etc.
    - Full network reset

    The last time it dropped out it generated the following diagnostic information. I'm getting very frustrated... please help!


    Details about network adapter diagnosis:

    Network adapter Wi-Fi driver information:

    Description . . . . . . . . . . : Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
    Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 2013.12.331.2016
    Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netrtwlane_13.inf
    Inf File Date . . . . . . . . . : 11 April 2018 23:33:45
    Section Name . . . . . . . . . : RTL8192Ce.ndi
    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8178&subsys_817810ec
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9


    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: 1f162b9d-d5d4-4dc2-be60-56a0e09b74dd
    Interface name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
    Interface type: Native Wi-Fi

    Connection incident diagnosed
    Auto Configuration ID: 1
    Connection ID: 1

    Connection status summary
    Connection started at: 2018-08-12 12:00:36-538
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success

    List of visible access point(s): 17 item(s) total, 17 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    38-43-7D-C7-62-06 Infra <unknown> -58 7 Peej_home
    2A-43-7D-C7-62-06 Infra <unknown> -58 7 Vodafone Homespot
    26-43-7D-C7-62-06 Infra <unknown> -59 7 Vodafone Hotspot
    00-24-FE-07-E3-80 Infra <unknown> -62 8 Wehlahn-Hansen
    AC-22-05-8A-98-7A Infra <unknown> -61 6 WLAN-Leipzig
    A6-22-05-8A-98-7A Infra <unknown> -63 6 Vodafone Hotspot
    AA-22-05-8A-98-7A Infra <unknown> -68 6 Vodafone Homespot
    84-94-8C-B8-D8-28 Infra <unknown> -67 6 HITRON-D820
    46-67-51-7D-4C-2E Infra <unknown> -73 11 Vodafone Hotspot
    54-67-51-7D-4C-2E Infra <unknown> -72 11 Cybernet Interspace
    4A-67-51-7D-4C-2E Infra <unknown> -75 11 Vodafone Homespot
    FA-8F-CA-6C-08-69 Infra <unknown> -76 6 (Unnamed Network)
    9C-5C-8E-C7-C6-10 Infra <unknown> -71 13 Dr3iRaD
    E0-28-6D-38-7D-97 Infra <unknown> -73 1 thenewnetwork
    54-67-51-C4-B3-07 Infra <unknown> -76 11 KabelBox-A3D4
    46-67-51-C4-B3-07 Infra <unknown> -76 11 Vodafone Hotspot
    F4-F2-6D-EA-C8-4C Infra <unknown> -70 1 KDG-1E9FD

    Connection History

    Information for Auto Configuration ID 1

    List of visible networks: 12 item(s) total, 12 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 79 Yes Peej_home
    Infra <unknown> No 79 Yes Vodafone Homespot
    Infra <unknown> No 76 Yes Vodafone Hotspot
    Infra <unknown> Yes 74 Yes Wehlahn-Hansen
    Infra <unknown> Yes 70 Yes WLAN-Leipzig
    Infra <unknown> Yes 62 Yes HITRON-D820
    Infra <unknown> Yes 62 Yes Cybernet Interspace
    Infra <unknown> No 58 Yes (Unnamed Network)
    Infra <unknown> Yes 58 Yes Dr3iRaD
    Infra <unknown> Yes 58 Yes thenewnetwork
    Infra <unknown> Yes 58 Yes KabelBox-A3D4
    Infra <unknown> Yes 56 Yes KDG-1E9FD

    List of preferred networks: 1 item(s)
    Profile: Peej_home
    SSID: Peej_home
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 1
    Connection started at: 2018-08-12 12:00:36-538
    Auto Configuration ID: 1
    Profile: Peej_home
    SSID: Peej_home
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 38-43-7d-c7-62-06
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 1119
    Ndis Tx: 1032
    Unicast decrypt success: 61
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 494
    Rx failure: 0
    Tx success: 53
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
    Roaming history: 0 item(s)


    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 1f162b9d-d5d4-4dc2-be60-56a0e09b74dd
    Interface name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
    Interface type: Native Wi-Fi

    Result of diagnosis: There may be problem
    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native Wi-Fi MSM
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 1f162b9d-d5d4-4dc2-be60-56a0e09b74dd
    Interface name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
    Interface type: Native Wi-Fi
    Profile: Peej_home
    SSID: Peej_home
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No

    Result of diagnosis: There may be problem
     
    peej, Aug 12, 2018
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  2. peej

    Ian Administrator

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    Are you obtaining an IP address for the device manuall or is it configured to use DHCP? I would always suggest sticking with DHCP, rather than specifying an IP, DNS, etc... manually.

    I would also suggest uninstalling the network adaptor driver from device manager, reboot and let it get detected again. I've had this sort of problem a few years ago in Windows 8 and I couldn't get to the bottom of it, but this fixed it - presumably by resetting a problematic config option that I'd missed.
     
    Ian, Aug 13, 2018
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  3. peej

    Saltgrass

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    A yellow triangle on the Wi-Fi icon usually means the Internet is not available but your local network is. You might look at your DNS configuration.

    You included quite a bit of information in your post but did not show your network connection specifics. I don't still have any systems with an 802.11n adapter but I will check for a Realtek wireless device to see what .inf file it uses to compare whit what you are showing.
     
    Saltgrass, Aug 13, 2018
    #3
  4. peej

    peej

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    Just tried this and no success unfortunately. Starts up working fine... after about 3 minutes same problem once again
     
    peej, Aug 13, 2018
    #4
  5. peej

    Ian Administrator

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    Ian, Aug 13, 2018
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  6. peej

    peej

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    Thank you for your reply. I'm not sure what info you need exactly, but I've added some more below here:

    Network adapter: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
    802.11d: Disabled
    Bandwidth: 20_40MHz
    Wireless mode: Auto

    inf name (as you mention inf file): netrtwlane_13.inf

    ipconfig showa:

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : home
    IPv6 Address. . . . . . . . . . . : 2a02:810a:9c0:61c3:dca7:3e68:b79d:27b1
    Temporary IPv6 Address. . . . . . : 2a02:810a:9c0:61c3:f5a4:66a1:73d5:f3d9
    Link-local IPv6 Address . . . . . : fe80::dca7:3e68:b79d:27b1%15
    IPv4 Address. . . . . . . . . . . : 192.168.0.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : fe80::3a43:7dff:fec8:6798%15
    192.168.0.1
     
    peej, Aug 13, 2018
    #6
  7. peej

    peej

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    Thanks for the reply. The PC was bought online. This Ubuntu approach is new ground for me, so it'll take me a few days, but I'll give it a go.
     
    peej, Aug 14, 2018
    #7
  8. peej

    Ian Administrator

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    Good luck - just let me know if you need any help with that part. It'll be interesting to see if it works in Ubuntu, as if it works fine there then it could just be a driver issue. If it was bought online and it fails in Ubuntu, I'd see if they'll send you a replacement WiFi card (a newer one, as that model is quite old).
     
    Ian, Aug 14, 2018
    #8
  9. peej

    peej

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    To all who gave advice,

    Thanks for taking the time to reply.

    Following the advice, it appears to be a problem with the adapter, I've contacted the seller and in the mean time am using a ethernet cable... faster than the wifi anyway!

    Once again, thank you.
     
    peej, Aug 20, 2018
    #9
    Ian likes this.
  10. peej

    Ian Administrator

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    Glad you've got this sorted :). Hopefully the replacement adapter won't take too long to arrive :).
     
    Ian, Aug 20, 2018
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