Email loading error

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The mail app itself loads up fine and most emails are okay, but for some reason I can't view certain emails: it just says "download message and pictures" with the size of the file to load. When I click that link nothing happens.
 

Regedit32

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Hi Kika,

Welcome to the Forum.
  • Open your Windows 10 Mail app
  • In the left pane try right-clicking on your Account and select Account settings
  • A window will open and down the bottom under Change mailbox sync settings click on Options for syncing your content
  • That will open the following window where you want to ensure there is a check next to Always download full message and Internet images

    Sample image
    sample.png

  • If you need to check this then click the Done button when checked.

Regards,

Regedit32
 

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