- Sep 26, 2017
- Reaction score
I learned something today about doing a factory reinstall with an HP All-in-One. The remote diagnosis/install by the company failed but the computer works fine booted to a Linux Mint USB drive. A link was given the customer to access a video with the how-to, pretty standard stuff. The surprise to me was the requirement not to use a SanDisk Thumb drive to create the bootable install drive from a link yet to be received by E-Mail for the download function. The mention of a thumb drive failing and to use a different one is in this video:
The video is obviously by HP but may be of informational value for other brands. I could have simply used my USB drive created by the MCT/Media Creation Tool but the computer is about a month old and any warranty would have been canceled if using non-HP software.