HP error

[MD Poole]

Over and over get this error, unable to update an HP download :
Hewlett-Packard - USB - 2/18/2019 12:00:00 AM - 40.13.1167.1948
What do I do to get past the error?

 

[Bighorn]

Over and over get this error, unable to update an HP download :
Hewlett-Packard - USB - 2/18/2019 12:00:00 AM - 40.13.1167.1948
What do I do to get past the error?

Which model name and number exactly of the Notebook or Desktop or Printer? USB 2 or USB 3 or newer USB-C?

 

[MD Poole]

Which model name and number exactly of the Notebook or Desktop or Printer? USB 2 or USB 3 or newer USB-C?

Deskjet 2620. Cordless of course. Not sure about usb.

 

[Bighorn]

Deskjet 2620. Cordless of course. Not sure about usb.

You mentioned USB in your first post but the "of course" is superfluous as printers have at least 3 ways of connecting to a computer which still has not been mentioned. I would take the message means it's looking for a USB connection or software for installing so that would be the first thing to do, uninstall everything associated with that HP printer, reboot then install again. There will be choices as to how to connect during the install.

 

[MD Poole]

thanks, will try....however, the printer works fine even with the error message. Weird, huh?
btw, nice bighorn photo

 

[Grizzly]

Over and over get this error, unable to update an HP download :
Hewlett-Packard - USB - 2/18/2019 12:00:00 AM - 40.13.1167.1948
What do I do to get past the error?

I would disable/uninstall the HP Toolbox or at least prevent it from starting every time your PC boots up. Sometimes these "Tools" are simply obsolete

 

[MD Poole]

Thanks, that makes sense. Will do.

 

[MD Poole]

I uninstalled and reinstalled, and the same error continues. All works well, but the message is a pain, and I think updates are not downloading for the printer. Thanks for your help.

 

[MD Poole]

In fact, I don't know where to find the HP toolbox to disable it. Suggestions?