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- Jun 15, 2015
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I saw the other post but my problem has an extra wrinkle, that is hardware. Upgraded from 8.1 pro on Monday night and all was good until Wed, when this update came with a firmware update for the Surface Pro 3. Shortly after, the OS started slowing and eventually bogging down to the point of becoming unusable. Couldn't open files, start menu, browsers with BT mouse, then touch pad and finally the win key. The only way I could shut down through the system was by task manager after signing out.
After a restart things were ok for a while (10-15 mins) then degradation started again.
My two main culprits are the KB in the title or the firmware update or combination of both. I'm unable to uninstall the KB and the firmware isn't listed to uninstall.
I've tried a refresh/repair install and a clean install and the problem recurs. I've reinstalled 8.1 and upgraded again, same thing. I've tried heading off these updates and I'm not quick enough for various reasons but mostly I think the updates are downloaded during the install process. Any thoughts on that?
And finally, I'm not seeing anything like this problem on any forum so far. Also the firmware is dated July 21-16 and MS hasn't listed it in their Surfpro3 forum links yet.
Thanks for any suggestions
After a restart things were ok for a while (10-15 mins) then degradation started again.
My two main culprits are the KB in the title or the firmware update or combination of both. I'm unable to uninstall the KB and the firmware isn't listed to uninstall.
I've tried a refresh/repair install and a clean install and the problem recurs. I've reinstalled 8.1 and upgraded again, same thing. I've tried heading off these updates and I'm not quick enough for various reasons but mostly I think the updates are downloaded during the install process. Any thoughts on that?
And finally, I'm not seeing anything like this problem on any forum so far. Also the firmware is dated July 21-16 and MS hasn't listed it in their Surfpro3 forum links yet.
Thanks for any suggestions