Laptop keyboard producing random results when saving files


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10214

When I try to save any file my keyboard gives random outputs when naming the file. I have to use sticky notes to create the file name then cut and paste it into the save window. Here are some examples of the results of pressing each key 8 times. It only does this when saving a file. Everywhere else the keyboard functions normally.

q: vt8vt6p5
Q: K^LIPBOT
w: ey3nytoi
W: MP!GKAK(
e: pz1qm79a
E: (TYPNR)F
r: wwo1je07
R: TXNW&AXK
t: yxtb10cg
T: IO@%^CMN
y: whqsbv2u
Y: OZXXQKQ)
space: avusxla1
shift/space: (HODXTUW
3: t60bjfq8
shift/3: RI$H&W!V
6: opfa4dun
shift/6: SEP$HDCE
9: xx6a2kmi
shift/9: F$XQXDVE
-: a0q96gwi
shift/_: @SGR@YK*
=: u1s9rn7j
shift/+: ZSIL!X*E
 
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It might help knowing exactly what Make, Model Name and Model Number the machine is. It is possible but sometimes difficult to replace the keyboard but then one can usually plug in a USB Wired keyboard or even a USB Wireless keyboard to see if the results can be duplicated, will help in diagnosing whether the build-in keyboard is bad or the motherboard is bad.
 
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LENOVO YOGA 72015IKB
WINDOWS 10 HOME
VERSION 10.0.18362 BUILD 18362

The problem only exists when performing a Save as PDF while using Google Chrome. When I try to name the file the keyboard produces a different character each time I press a key. Filling out forms on line, typing a URL or any other need for the keyboard results in normal character output.

I've run virus & malware scans but nothing was found. Uninstalling then reinstalling Google had no effect. I did another uninstall using IOBIT Uninstaller thinking some files were left behind by the Control Panels Uninstaller. That didn't cure it either. When I Save as PDF with MS Edge and the keyboard output is correct.
 
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Grasping at straws but since it appears to be only one program doing it could there be a language conflict with Google Chrome/Google Docs?

On the version of Win10 the Build number [an update] includes a decimal and up to 3 or more numbers, currently at Version 1903 (OS Build 18362.175). That number shows when pressing the Windows key and R at the same time and typing winver which can also be a confirming diagnostic about whether getting the correct letters in something more basic than Chrome.
 

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