I would suggest that is an update 'sticking'.Hello, it is an Acer Aspire laptop, with windows 10. It suddenly shows a message 'your laptop had a problem and needs to re-start, and then it closes down completely and restarts',
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I have attached a file I created in pdf form -towards the bottom you may find some useful help.
Trouble has given you the easy way to recover to previous of any update
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