laptop problem

Discussion in 'Windows 10 Support' started by Dickie, Sep 4, 2017.

  1. Dickie

    Dickie

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    My laptop has developed a sudden breakdown and |I need help, please
     
    Dickie, Sep 4, 2017
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  2. Dickie

    Jim Hooley

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    To give more advice- we need
    The laptop model number/name.
    Basically - do you mean it will not start ?
    Have you just had updates installed ?
    Can you get to the screen, but is it just black with white dash at top left
     
    Jim Hooley, Sep 4, 2017
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  3. Dickie

    Trouble Noob Whisperer Moderator

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    Hello and welcome to the forum.
    You're going to need to supply some more detail.
    What laptop?
    Manufacturer Name, Model Name, Model Number (complete and full model number from bottom label)
    What version of Windows 10. Home, Pro, 32 bit, 54 bit, normal or single language.
    AND
    What is it doing? Black screen, blue screen, green screen, anything on the screen at all including POST info when you turn it on, error message(s)
     
    Trouble, Sep 4, 2017
    #3
  4. Dickie

    Dickie

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    Hello, it is an Acer Aspire laptop, with windows 10. It suddenly shows a message 'your laptop had a problem and needs to re-start, and then it closes down completely and restarts',
    .
     
    Dickie, Sep 4, 2017
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  5. Dickie

    Jim Hooley

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    I would suggest that is an update 'sticking'.
    Try shut down - start up with tapping f8very quickly, and see if it will go to safe mode.
    If not, Shut down-10 seconds, startup- several times- I have found Windows 10 will revert to the restore point it makes before updating..
    Sometimes a graphics update will make this happen, if Windows updates that.
     
    Jim Hooley, Sep 4, 2017
    #5
  6. Dickie

    Trouble Noob Whisperer Moderator

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    Boot from the installation media
    The installation media can be obtained through this resource.
    https://www.microsoft.com/en-us/software-download/windows10
    Once you have downloaded the ISO you can use ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download
    OR
    Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/
    either of which you can use to boot your computer.
    When you've managed to boot from the installation media you need to click the Repair Your Computer link on the second page after the Choose a Language and Keyboard layout page.

    Screen2.png

    That should get you to the Advanced Troubleshooting options, where you should have various options that might be helpful
    System Restore
    Startup Repair
    Startup Settings to attempt to boot the system to Safe Mode and or Safe Mode with Networking.

    CommandPrompt.JPG
     
    Trouble, Sep 4, 2017
    #6
  7. Dickie

    Jim Hooley

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    I have attached a file I created in pdf form -towards the bottom you may find some useful help.

    Trouble has given you the easy way to recover to previous of any update
     

    Attached Files:

    Last edited: Sep 4, 2017
    Jim Hooley, Sep 4, 2017
    #7
  8. Dickie

    Dickie

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    Many thanks for this, I'll have to read it through before action-ing.
     
    Dickie, Sep 4, 2017
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