Live tiles doesn't work, maybe damaged store cache

[djsolidsnake86]

many live tiles of my start menu doesn't work (msn news, store), i checked the win throubleshooting and say me that cache is damaged, what can i do for fix this?
i also saw that if i uninstall msn news, and i reinstall again without open it, the tile work, when i open it the tile go stuck to red square without the news
i already tried wsreset and some powershell parameters i found on google, but no luck for now
i'm using win 10 x64 CU

 

[Regedit32]

Hi djsolidsnake86,

Welcome to the Forum


From what you are describing it sounds like some of those tiles are not syncing with current date/time.

You could see whether re-syncing time helps.

• In your Search box type command
• In the search results right-click on Command Prompt and select Run as administrator
• When the User Account Control prompts you, click Yes
• In the Administrator: Command Prompt window type or copy & paste the following:

net start w32time

Press Enter key

Next type or copy & paste the following:

w32tm resync

Press Enter key

Type exit then press Enter key​

• Next right-click on Taskbar and select Task Manager
• Scroll to bottom and right-click on Windows Explorer and select Restart

The screen will darken/flash for a moment.

Close Task Manager

Now try those tiles again.
​

If they still will not open or refresh with live data, then you'll need to reset the live tile cache.

To do that you'll need to return to an elevated Command prompt:

• In your Search box type Command
• In the search results right-click on Command Prompt and select Run as administrator
• When the User Account Control prompts you, click Yes
• In the Administrator: Command Prompt window type or copy & paste the following:

REG ADD "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell\StateStore" /v ResetCache /t REG_DWORD /d 1 /f

• Now right-click on Taskbar and select Task Manager
• Scroll to bottom of window and right-click on Windows Explorer and select Restart

The screen will darken/flash for a moment.​

• Close Task Manager
• Now back in the Administrator: Command Prompt window type or copy & paste the following:

REG ADD "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell\StateStore" /v ResetCache /t REG_DWORD /d 0 /f

Press Enter key

Type exit and press Enter key

Now try those tiles again.

Report back on how you go.
​

Regards,

Regedit32

 

[HairBoy]

Try this steps:

Press windows key + x and click command prompt and then type sfc /scannow

 

[djsolidsnake86]

Hi djsolidsnake86,

Welcome to the Forum


From what you are describing it sounds like some of those tiles are not syncing with current date/time.

You could see whether re-syncing time helps.

• In your Search box type command
• In the search results right-click on Command Prompt and select Run as administrator
• When the User Account Control prompts you, click Yes
• In the Administrator: Command Prompt window type or copy & paste the following:

net start w32time

Press Enter key

Next type or copy & paste the following:

w32tm /resync

Press Enter key

Type exit then press Enter key​

• Next right-click on Taskbar and select Task Manager
• Scroll to bottom and right-click on Windows Explorer and select Restart

The screen will darken/flash for a moment.

Close Task Manager

Now try those tiles again.
​

If they still will not open or refresh with live data, then you'll need to reset the live tile cache.

To do that you'll need to return to an elevated Command prompt:

• In your Search box type Command
• In the search results right-click on Command Prompt and select Run as administrator
• When the User Account Control prompts you, click Yes
• In the Administrator: Command Prompt window type or copy & paste the following:

REG ADD "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell\StateStore" /v ResetCache /t REG_DWORD /d 1 /f

• Now right-click on Taskbar and select Task Manager
• Scroll to bottom of window and right-click on Windows Explorer and select Restart

The screen will darken/flash for a moment.​

• Close Task Manager
• Now back in the Administrator: Command Prompt window type or copy & paste the following:

REG ADD "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell\StateStore" /v ResetCache /t REG_DWORD /d 0 /f

Press Enter key

Type exit and press Enter key

Now try those tiles again.

Report back on how you go.
​

Regards,

Regedit32

for this w32tm resync it say me unknow command

the other procedure doesn't solve

another thing i miss to write is that some tile works, for example msn weather and msn sports work correctly

 

[Regedit32]

Sorry I forgot the /

w32tm /resync


Re some times work, then in that case it won't be a syncing issue afterall.

Your original post made me think about that being a probable cause.


So that leaves you with the second option of clearing the tile data cache.


Have you attempted that yet?

 

[djsolidsnake86]

ok done, no luck for now with all the procedures

 

[Regedit32]

OK then.

Have you received the latest cumulative update for Windows 10 today yet?

It's being rolled out now.


Perhaps the newer OS Build 15063.332 will begin to work as you are wanting it too and resolve whatever is currently awry.

 

[djsolidsnake86]

yes received

 

[djsolidsnake86]

situation is the same

 

[Regedit32]

Try the following then.

Click Start > Settings cog > Apps

Select Store then click Advanced options

Click the Reset button

Now check whether the Live tile for Store works or not.


Try the same approach for your MSN Live Tile and any other tiles not working.

 

[djsolidsnake86]

Try the following then.

Click Start > Settings cog > Apps

Select Store then click Advanced options

Click the Reset button

Now check whether the Live tile for Store works or not.


Try the same approach for your MSN Live Tile and any other tiles not working.

tried already

 

[Regedit32]

Well the only other thing I can think of would be:

• Click Start > Settings > Time & language > Region & language
• If not all ready selected, choose United States; or if all ready chosen, select another Region altogether
• Restart computer
• Now click Start and right-click on the Store tile and select More > Turn live tile off
• Click Start again and right-click on the Store tile and select More > Turn live tile on
• Click Start > Settings > Time & language > Region & language and reset to correct Region you are in
• Restart computer again

If that works for you, then repeat process for other inactive live tiles​

 

[Regedit32]

If that last possibility still will not work, then you only option would be to do an in-place upgrade of the operating system (i.e. Install windows 10 over the top of itself, so as to completely replace all System tiles, apps, etcetera).

This article on our Forum explains how to get the Windows.iso image you'd need to do that:

https://www.windows10forums.com/articles/how-to-download-windows-10-iso.35/

Once downloaded, right-click on the downloaded file and select mount then in the folder that opens click on the Setup.exe file to begin the process, During the process you can choose to keep files and personal settings, but if there are any third party applications you have installed, some may be relegated to the Windows.old folder, meaning you'd need to re-install them if you wanted to continue using them.

 

[Wargamer]

In addition to the suggestions provided by Regedit32, you could try these two methods to fix your Store cache:

How to Clear and Reset the Store Cache in Windows 10
https://www.tenforums.com/tutorials/15057-clear-reset-store-cache-windows-10-a.html

How to Clear Your Live Tile Cache on Start in Windows 10
https://www.tenforums.com/tutorials/78839-clear-live-tile-cache-start-windows-10-a.html

Hope these help.

regards,

WOT