Mozilla

[polmstead]

I use Mozilla always have and use it with windows 10 . last week I could not get on the internet using it so I ended up uninstalling it. then reinstalling it. I did this 7 times and all I kept getting was while it was installing was an older version of firefox was running and did I want to shut it down. I clicked on shut it down and tried again and kept getting same message. I have uninstalled it again checked everywhere to make sure there was nothing running and the same thing happened again.. I was hoping someone knew what else I can do to fix my problem?

 

[cradom]

Try doing a restart. That should kill any application running (unless you have it in Startup).
Then try reinstalling it.

 

[BigFeet]

Also you can check your device manager to make sure there are no instances of firefox running.

 

[Brian M Kochera]

Best bet go to support.mozilla.org It is a very robust help forum. I believe there is even a folder dealing specifically with Setup and Installation problems.

Do you still have Firefox setup in Control Panel > Default Programs as your default browser? That might be gumming up the works too.

 

[Brian M Kochera]

Also you can check your device manager to make sure there are no instances of firefox running.

Correction:
That would be TASK MANAGER, Device Manager lists installed/attached hardware, status, drivers, driver update/rollback options and internal system information.