New laptop and hotmail account

[i'm confused]

Just bought a new laptop and when I try to access Hotmail on w10, I get as far as putting in my email address and then get a message saying there's an issue looking up my account. the message says to press next but all that seems to do is send me round in a circle (thinks about it again and exact same error message). I have tried the Hotmail account on my tablet and it works fine.

I've spent days trying to work out what's gone wrong and looked through the forums but can't see this particular issue. I

Has anyone come across this and can help please?
Thanks

 

[bassfisher6522]

How are you trying to access your hotmail account on your laptop?

 

[i'm confused]

we're trying via https://outlook.live.com

 

[bassfisher6522]

OK...you're using the webmail service....which is Outlook.com aka Outlook.

Have you added your hotmail address to the mail web service?

 

[i'm confused]

no, I haven't - how would I do that (sorry)?

 

[bassfisher6522]

On that webpage ( https://outlook.live.com/owa/ ).....you either log in with an email address and password or create one.

 

[i'm confused]

we've tried that for days - it won't let us log in and that's when we get a message saying there's an issue looking up my account. the message says to press next but all that seems to do is send me round in a circle.

 

[Bastet]

Check that you're entering the email address & password correctly especially caps lock being on & whether the account is .com or .co.uk etc. Try entering the details using the onscreen keyboard to rule out a keyboard problem.

 

[i'm confused]

thank you - will give that a go.

 

[Wolfie]

Also check that you aren't logged into a different device (mobile phone/tablet/another PC) at the same time, it may be the reason why you cannot log in?.

 

[i'm confused]

thank you!

 

[Norton]

Quote ["I have tried the Hotmail account on my tablet and it works fine."]
Your account is valid then, as @wolf said make sure you are logged out on all other devices.
I realize it's a new laptop but you may have keyboard issue.
I would open word or notepad and depress every key, A-Z, a-z numerals and symbols.