I just got a new Dell laptop (for my new job where we have no tech support) and set it up late in the day. My last Windows version was 7.1 so the set up seemed different with 10. When I attempted my second use (at home) the start up process stopped at the log in screen. My email identity on that screen was my new work email and I had not fully set it up to receive emails. When I attempt to log in the screen says " your device is offline. Please sign in with the last password used on this device". I am sure I am using the right password. Other times it will direct to to login to accounts.live.com but I have tried that a few times and now I am locked out of that site. I have tried numerous WiFi systems with no difference. Please help.