Only allowing 2 digits of 6 digit password

[Rhon]

New hp Beats laptop we have been using for about 2 weeks will suddenly not allow password to be keyed in. It will allow us to key 2 digits, using the number pad, but nothing with the alphanumeric keyboard.

 

[Norton]

It's a long shot I'm not familiar with HP Beats Laptops. Give HP a Call.
Have you checked Scroll Lock/Number lock keys. They may influence keyboard keying sequence.

 

[Trouble]

Any chance you could possibly use the Ease of Access icon, to bring up the On Screen Keyboard to get you over the hump.
NOTE: Make sure to keep fingers and palm clear of trackpad, if gesture sensitivity is too high it can interrupt keyboard input.