Outlook as my email client

Discussion in 'General Discussion' started by BentGrass, May 2, 2018.

  1. BentGrass

    BentGrass

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    On my old computer I used Outlook through MS Office as my email client which worked well. Whenever I opened my email and clicked on a link from a trusted sender it would open a webpage. When done with the webpage I closed it but my Outlook email client was still open to look at other emails. When I do this in Win10 and close the webpage I find my Outlook client closes too. I now have to reopen it to look at other emails. Is this done by design? Is there any way to change it? Thanks.
     
    BentGrass, May 2, 2018
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  2. BentGrass

    Trouble Noob Whisperer Moderator

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    Trouble, May 2, 2018
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  3. BentGrass

    BentGrass

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    I have the full service Outlook that comes with MS Office 365. I was expecting it to work like it did on Win8.1. I could open my email, click on a link in an email which opened a browser. When I closed the browser my Outlook email remained open. When I closed the browser in Win10 it also closes Outlook.
     
    BentGrass, May 2, 2018
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  4. BentGrass

    Trouble Noob Whisperer Moderator

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    It does... or at least mine does.
    I tried, but I can not make this happen, and I don't understand how a "browser" opening and closing could impact a separate program like Outlook.
    In my case, I've chosen Internet Explorer as my default browser and when I click a link in an Outlook email, that is the browser that opens, and I can close the browser and Outlook is not affected. The open email stays open and the Outlook Program remains open as well.
    Much the same way it has always worked in my experience.

    Which browser opens for you when you click an email link in one of your open emails?
    I've not come across it before but perhaps there is some setting somewhere in the browser as to how to handle external content and the program responsible for providing that external content (in this case Outlook).

    I guess, bottom line, it's possible that some recent Windows 10 update or upgrade may have impacted your Office 365 install, or maybe even just Outlook.
    Microsoft does provide a Support and Recovery Tool which may help repair whatever might be misbehaving.
    https://diagnostics.outlook.com/#/Download?env=Outlook
     
    Trouble, May 2, 2018
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  5. BentGrass

    davehc

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    As Trouble said - Mine also works as always.
     
    davehc, May 3, 2018
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