Preparing auto repair... Totally lost???

[William lamphere]

OK so I have a Compaq presario cq56.. Upgraded online from windows 7 to 10 a few months back. Two days ago I powered up the laptop and all I get is 'preparing auto repair' then 'diagnosing your PC' and then a blue screen saying your PC didn't start correctly. I've tried all available options. Reset-nothing, system restore- no restore points created, start up repair says attempting repairs- nothing, boot in safe mode- nothing.. I have none of my files backed up. No windows 10 disc as it upgraded online. And windows 7 came installed when I purchased the laptop 5 years ago. I have spent hours looking through threads on this and none have helped. Apparently a common issue as far as I can see. I am to the point of being totally lost. Can anyone help ? Please !!!!

 

[Trouble]

I think that perhaps your first order of business might be to address this.....

I have none of my files backed up.

Get yourself a Linux Live Distro......
this one should work fine
https://www.linuxmint.com/edition.php?id=205
Use a download source close to you geographically.
Once you have downloaded the ISO you can use ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download
OR
Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/
Boot your computer with one of those. Do not install it just run it from the live environment.
That should allow you to secure any critical data by copying it off and onto an external USB connect drive for safe keeping.

No windows 10 disc as it upgraded online.

To address that go here
https://www.microsoft.com/en-us/software-download/techbench
Choose Windows 10, the first item in the first drop down (not single language at the bottom)
Next choose your language and your bit version (32 or 64 bit to match your system architecture or in the case of an upgrade, to match your currently installed version of Windows).
That will provide an ISO that will upgrade, repair (or clean install) either or both Windows 10 Pro and Home.
Once you have downloaded the ISO you can use ImgBurn to burn it to a DVD http://imgburn.com/index.php?act=download
OR
Rufus to burn it to a USB ThumbDrive http://rufus.akeo.ie/

 

[Norton]

To simplify things, you May want to try restoring your Compaq Presario cq56 back to Factory settings first. Then do as Trouble suggested download an ISO image and perform the upgrade.