Printer stuck

Discussion in 'Software' started by David Berkley, Jan 2, 2017.

  1. David Berkley

    David Berkley

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    HPofficejetpro8100. refuses to print. No paper jams, Ink OK. tried "Delete". but won't. Wont accept new jobs. Was a big file - 32MB
     
    David Berkley, Jan 2, 2017
    #1
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  2. David Berkley

    Trouble Noob Whisperer Moderator

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    Have you tried stopping and then restarting the spooler service.
    Windows Logo key + r (key(s) on you keyboard and type
    services.msc
    hit enter or click OK
    Scroll down to Printer Spooler
    Right click choose Stop
    Give it a minute or two and then
    Right click and choose Start.
    Check and see if that emptied the queue.
    Try a test page or a simple text document and see if that prints.
     
    Trouble, Jan 2, 2017
    #2
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