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Problems with what I think is a "ransom"virus
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<blockquote data-quote="Chanoleo" data-source="post: 73159" data-attributes="member: 20023"><p>I have a big problem: My portable is completely unusable. I explain.</p><p></p><p>It is a Toshiba Satellite L50D-B with OS. Windows10 and almost new.</p><p></p><p>A few days ago I switch it on as every day, but I found with surprise that I got an alarm telling me that my system was infected by a virus and for protection, Microsoft was going to close it and that I need to call a number for instructions.</p><p></p><p>As I had already heard that you should never call numbers with similar messages, I only I turned off the unit and turned it on after a few minutes. To my surprise, it began to start on but it blocked announcing me a virus. But my antivirus (Avira) and my Firewall didn’t move</p><p></p><p>I opened the "Command Promt" to see if you could understand something and I found with surprise that C: > was empty, 0 files, D: > same thing and appeared an strange <strong>X: > with the files that should be on C:</strong> >. That certainly was the reason why the system crashed.</p><p>I try to reboot the system with the Windows 10 install disc but without success. I have access to "Safe Mode" but it do not allow me to format C: / or D: or the mysterious X: /</p><p>Can someone help me telling me which procedure to take?</p><p></p><p>Any help please? Thanks in advance</p></blockquote><p></p>
[QUOTE="Chanoleo, post: 73159, member: 20023"] I have a big problem: My portable is completely unusable. I explain. It is a Toshiba Satellite L50D-B with OS. Windows10 and almost new. A few days ago I switch it on as every day, but I found with surprise that I got an alarm telling me that my system was infected by a virus and for protection, Microsoft was going to close it and that I need to call a number for instructions. As I had already heard that you should never call numbers with similar messages, I only I turned off the unit and turned it on after a few minutes. To my surprise, it began to start on but it blocked announcing me a virus. But my antivirus (Avira) and my Firewall didn’t move I opened the "Command Promt" to see if you could understand something and I found with surprise that C: > was empty, 0 files, D: > same thing and appeared an strange [B]X: > with the files that should be on C:[/B] >. That certainly was the reason why the system crashed. I try to reboot the system with the Windows 10 install disc but without success. I have access to "Safe Mode" but it do not allow me to format C: / or D: or the mysterious X: / Can someone help me telling me which procedure to take? Any help please? Thanks in advance [/QUOTE]
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Problems with what I think is a "ransom"virus
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