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- Dec 11, 2015
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My Start Button, and all my Apps, Cortana, the Action Center - all of them recently quit working. I posted on the Microsoft Community and was getting some help from a couple of Microsoft Support Engineers, but they have stopped responding to my posts and I am still in a bind with my computer. Here was my original post:
"
My problem is similar to some posts but a bit more extensive. Upgraded my Lenovo Thinkpad S230 U (Twist), which was designed for and shipped with Window 8 and was later updated to 8.1, to Windows 10 several months ago. Had some issues initially, most notably that my USB 3.0 dock would not work. Finally got video working by installing appropriate drivers, but still sound would not work using external USB speakers attached to this dock. This mysteriously just started working correctly recently after what I am suspicious was an update to Microsoft's implementation of USB 3.0 in Windows 10, which seemed to just happen by itself in the background one night. I have this suspicion because another Lenovo machine I have which shipped with Windows 7 was also upgraded to Windows 10 without any USB issues at all, but it did not have any USB 3.0 ports and it's dock was USB 2.
Anyway, I didn't get to enjoy everything working on my S230 for very long because all of a sudden the Start button quit working. Also a few other things quit which I will detail below, but first I want to give some details about the Start button. Clicking on it does nothing. But if I right click on it, a context menu opens up with many of the Start commands on it, but none of my programs and no way to get to them. If I hit the "Windows" key, nothing happens, even if I hit it in combination with Control, or Shift, or Alt. The full programs I have pinned to the taskbar work fine. However, Search/Cortana is not open and will not respond. Further, I have Calculator and Windows Store apps pinned to start and they will not work. Only an empty blue window opens when I click those. I cannot find any other apps to try to test because I don't know how to get to them to try them. Also, the Action Center will not appear if I swipe in from the right.
I did some research on the problem online and one suggestion was to make sure all updates are installed. However, Windows update no longer appears in Control Panel. Further online research determined that this was a change implemented by Microsoft and that I would find Windows Update in the Settings app. Well I can't find the Settings app, or any other app except the two that are pinned to my taskbar.
While all this is happening, my mouse pointer seems to move a bit sluggishly and I get the feeling that there is something major going on in the background. I scanned with Windows Defender and found nothing amiss. I pressed Ctl-Alt-Del and opened Task Manager. There I find that there are 19 processes in one line called Service Host : Local System (19) using about 33% of CPU and 30% of physical memory almost continuously and this never stops. One of these processes by the way is Windows Update. This hasn't been present in the past because I often check this.
Unlike other posters, I am able to use Internet Explorer (thank God) but Edge only opens with a blank window and does not respond.
The whole thing is very perplexing. I am not exactly a novice and can usually troubleshoot these things myself, but I am at a loss for where to begin. It sort of looks to me like there is major corruption in one or more system files?!
Please help.
Frank Fazzio"
Following the advice I got at the Microsoft Community, I did several things which I will now detail:
First I received these instructions:
"Step 1: If you are unable to perform the above mentioned steps, I suggest you to run the PowerShell command and check:
What is SFC (System File Checker)?
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
Follow the steps given in the below article to perform SFC scan:
https://support.microsoft.com/en-us/kb/929833?ppud=4&wa=wsignin1.0
Note: Steps applies to Windows 10 as well.
Step 3: If the issue persists, perform DISM.
So I did those things:
"1. I ran the powershell, copied and pasted the command above in Step1: 5 and hit enter. It seemed to do its thing. I closed the powershell window and rebooted.
2. I ran the SFC Scan. I had a little trouble with this, because Search is not working. However, I discovered that if I right click on the start button, a context menu opens up and one of the choices is "Command Prompt (Administrator). So I was able to run a console session and ran the "sfc /scannow" command. In fact, I ran it twice. Each time it returned something like the following: "Windows Resource Protection did not find any integrity violations." Just to be sure, I shut down and rebooted.
3. I ran command prompt as an administrator again and I ran
DISM.exe /Online /Cleanup-image /Scanhealth
It returned, "Operation completed successfully. No component store corruption detected"
DISM.exe /Online /Cleanup-image /Restorehealth
It returned, "The restore operation completed successfully. The operation completed successfully."
I rebooted.
Well nothing changed. Start button still doesn't work. None of my Windows apps work, Edge, Photos, Calculator, etc. So I guess I need to know what to do next."
Next I received the following instructions:
"I suggest you to create a new User Account and check if issue occurs.
To create a new User Account follow these steps:
So I did this as outlined here:
"Well, after some holiday travel, I'm back trying to get my PC running again. I followed your instructions but with a little bit of difficulty:
1. Click on START. Well START doesn't work!! But I right clicked on it, and found I could choose CONTROL PANEL.
2. Click on SETTINGS. SETTINGS is not a choice in CONTROL PANEL.
3. Type 'add, delete and manage other user accounts' in search box. When I typed this into the search box in CONTROL PANEL, there were no matches. Must be a command from a different version of Windows, not 10. (? 8.1)
From CONTROL PANEL I chose USER ACCOUNTS, then MANAGE ANOTHER ACCOUNT, and then at the bottom of the list in that window, I chose the link 'add a new user in PC settings.' In that window I chose not the family option, but rather, 'add someone else to this PC.' I added a new user with administrator privileges. I shut down and rebooted. I logged in as the new user. Didn't change anything. START button did not work. None of the apps that I can get to work, 'Windows Store', Microsoft Edge.'
Any other ideas? I can tell you that I went looking for a restore point with a date earlier than the problem began. It appears that when Windows 10 Upgrade (from 8.1) was installed, System Restore was turned off. I didn't know this, so I did not go back and turn it on again. I have ZERO restore points."
So here I am, still dead in the water. As I type this, the letters appear with a five second delay!!! Hope you have some suggestions and thank you for your assistance.
Frank Fazzio
"
My problem is similar to some posts but a bit more extensive. Upgraded my Lenovo Thinkpad S230 U (Twist), which was designed for and shipped with Window 8 and was later updated to 8.1, to Windows 10 several months ago. Had some issues initially, most notably that my USB 3.0 dock would not work. Finally got video working by installing appropriate drivers, but still sound would not work using external USB speakers attached to this dock. This mysteriously just started working correctly recently after what I am suspicious was an update to Microsoft's implementation of USB 3.0 in Windows 10, which seemed to just happen by itself in the background one night. I have this suspicion because another Lenovo machine I have which shipped with Windows 7 was also upgraded to Windows 10 without any USB issues at all, but it did not have any USB 3.0 ports and it's dock was USB 2.
Anyway, I didn't get to enjoy everything working on my S230 for very long because all of a sudden the Start button quit working. Also a few other things quit which I will detail below, but first I want to give some details about the Start button. Clicking on it does nothing. But if I right click on it, a context menu opens up with many of the Start commands on it, but none of my programs and no way to get to them. If I hit the "Windows" key, nothing happens, even if I hit it in combination with Control, or Shift, or Alt. The full programs I have pinned to the taskbar work fine. However, Search/Cortana is not open and will not respond. Further, I have Calculator and Windows Store apps pinned to start and they will not work. Only an empty blue window opens when I click those. I cannot find any other apps to try to test because I don't know how to get to them to try them. Also, the Action Center will not appear if I swipe in from the right.
I did some research on the problem online and one suggestion was to make sure all updates are installed. However, Windows update no longer appears in Control Panel. Further online research determined that this was a change implemented by Microsoft and that I would find Windows Update in the Settings app. Well I can't find the Settings app, or any other app except the two that are pinned to my taskbar.
While all this is happening, my mouse pointer seems to move a bit sluggishly and I get the feeling that there is something major going on in the background. I scanned with Windows Defender and found nothing amiss. I pressed Ctl-Alt-Del and opened Task Manager. There I find that there are 19 processes in one line called Service Host : Local System (19) using about 33% of CPU and 30% of physical memory almost continuously and this never stops. One of these processes by the way is Windows Update. This hasn't been present in the past because I often check this.
Unlike other posters, I am able to use Internet Explorer (thank God) but Edge only opens with a blank window and does not respond.
The whole thing is very perplexing. I am not exactly a novice and can usually troubleshoot these things myself, but I am at a loss for where to begin. It sort of looks to me like there is major corruption in one or more system files?!
Please help.
Frank Fazzio"
Following the advice I got at the Microsoft Community, I did several things which I will now detail:
First I received these instructions:
"Step 1: If you are unable to perform the above mentioned steps, I suggest you to run the PowerShell command and check:
- Press CTRL+Shift+ESC, to open the Task manager.
- Click File > Run New Task.
- Make sure you have a check mark beside “Create this task with administrative privileges”
- Type Powershell.
- Type the following in the Powershell prompt:
$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml'; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
- Close the Powershell window.
- Reboot/Restart the computer.
What is SFC (System File Checker)?
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
Follow the steps given in the below article to perform SFC scan:
https://support.microsoft.com/en-us/kb/929833?ppud=4&wa=wsignin1.0
Note: Steps applies to Windows 10 as well.
Step 3: If the issue persists, perform DISM.
- Press Windows key + X.
Click command prompt (Run as administrator). - In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:
- DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth - To close the Administrator: Command prompt window, type Exit, and then press Enter
So I did those things:
"1. I ran the powershell, copied and pasted the command above in Step1: 5 and hit enter. It seemed to do its thing. I closed the powershell window and rebooted.
2. I ran the SFC Scan. I had a little trouble with this, because Search is not working. However, I discovered that if I right click on the start button, a context menu opens up and one of the choices is "Command Prompt (Administrator). So I was able to run a console session and ran the "sfc /scannow" command. In fact, I ran it twice. Each time it returned something like the following: "Windows Resource Protection did not find any integrity violations." Just to be sure, I shut down and rebooted.
3. I ran command prompt as an administrator again and I ran
DISM.exe /Online /Cleanup-image /Scanhealth
It returned, "Operation completed successfully. No component store corruption detected"
DISM.exe /Online /Cleanup-image /Restorehealth
It returned, "The restore operation completed successfully. The operation completed successfully."
I rebooted.
Well nothing changed. Start button still doesn't work. None of my Windows apps work, Edge, Photos, Calculator, etc. So I guess I need to know what to do next."
Next I received the following instructions:
"I suggest you to create a new User Account and check if issue occurs.
To create a new User Account follow these steps:
- Click on Start.
- Click on Settings.
- Type ‘Add, delete and manage other user accounts’ in search box.
- Now click on ‘Add someone else to this pc’.
- And follow the instructions to create a new User Account.
So I did this as outlined here:
"Well, after some holiday travel, I'm back trying to get my PC running again. I followed your instructions but with a little bit of difficulty:
1. Click on START. Well START doesn't work!! But I right clicked on it, and found I could choose CONTROL PANEL.
2. Click on SETTINGS. SETTINGS is not a choice in CONTROL PANEL.
3. Type 'add, delete and manage other user accounts' in search box. When I typed this into the search box in CONTROL PANEL, there were no matches. Must be a command from a different version of Windows, not 10. (? 8.1)
From CONTROL PANEL I chose USER ACCOUNTS, then MANAGE ANOTHER ACCOUNT, and then at the bottom of the list in that window, I chose the link 'add a new user in PC settings.' In that window I chose not the family option, but rather, 'add someone else to this PC.' I added a new user with administrator privileges. I shut down and rebooted. I logged in as the new user. Didn't change anything. START button did not work. None of the apps that I can get to work, 'Windows Store', Microsoft Edge.'
Any other ideas? I can tell you that I went looking for a restore point with a date earlier than the problem began. It appears that when Windows 10 Upgrade (from 8.1) was installed, System Restore was turned off. I didn't know this, so I did not go back and turn it on again. I have ZERO restore points."
So here I am, still dead in the water. As I type this, the letters appear with a five second delay!!! Hope you have some suggestions and thank you for your assistance.
Frank Fazzio