Stuck on Windows Screen

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So my husband is having the issue where it get stuck on the windows Screen and i have tried to do the factory reset and got an error saying it failed. Just wondering if there is anything else i can try. Other things i have tried is unplugging his computer and holding the power down for 30 seconds then plugging it back in i have tried to do a system restore which didn't work.
 

Trouble

Noob Whisperer
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Hello Rain and welcome to the forum.
Can you advise as to how or when the computer arrived at this state.
Had you been running Windows 10 for a while or were you in the process of upgrading from a previous version of Windows or perhaps upgrading the current Windows 10 install to a more recent upgrade / build?

When you say it is stuck on the Windows Screen.... which screen is that? The lock screen? The sign-in screen or a completely different screen?

Do you have a backup of all the critical data on the computer if any?
Do you have a disk image of the hard drive?
 

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