- Joined
- Dec 9, 2015
- Messages
- 34
- Reaction score
- 3
[Win10, Dell desktop. Firefox, WLMail2012]
My browser suddenly got an announcement that I have an infection (don't recall the name, could be (dozan or something) and to call a number. I hesitated and called and said this was Microsoft and was told they can fix it after I pay. I hung up and wanted to continue working on my browser by shutting it off. When I turned it on again I found the same announcement, plus a black background on which many texts were scrolling rapidly up and down and a mouse arrow going rapidly everywhere. Nothing helped. I couldn't use the browser. I had to go out to the street and use this computer. I don't know how to set up an email here, but I hope someone at windows10 forum can help me on what to do. I'll now go back home and see whether I can use my emails so I can read what some kind soul will tell me to do.
If when I get home I can't use my emails, Is it possible to call you by phone? of course I don't have this forum's number. Oh God, what to do??? I of course tried right away to run ccleaner plus all other "disinfectants" but as mentioned, this terrible thing doesn't let me use the internet at all! If i can't use the eamil either, could someone call me and reverse the charges please: 212-967-4818. I simply don't know what to do.....I'll be home in about half an hour or 9 pm NYC time.
Thanks ever so much to answer me to my email: (e-mail removed to prevent spam). and hopefully when I get home or whenever someone writes me, I'll be able to know what is that i can do to get out of this strange mess.. Adela
My browser suddenly got an announcement that I have an infection (don't recall the name, could be (dozan or something) and to call a number. I hesitated and called and said this was Microsoft and was told they can fix it after I pay. I hung up and wanted to continue working on my browser by shutting it off. When I turned it on again I found the same announcement, plus a black background on which many texts were scrolling rapidly up and down and a mouse arrow going rapidly everywhere. Nothing helped. I couldn't use the browser. I had to go out to the street and use this computer. I don't know how to set up an email here, but I hope someone at windows10 forum can help me on what to do. I'll now go back home and see whether I can use my emails so I can read what some kind soul will tell me to do.
If when I get home I can't use my emails, Is it possible to call you by phone? of course I don't have this forum's number. Oh God, what to do??? I of course tried right away to run ccleaner plus all other "disinfectants" but as mentioned, this terrible thing doesn't let me use the internet at all! If i can't use the eamil either, could someone call me and reverse the charges please: 212-967-4818. I simply don't know what to do.....I'll be home in about half an hour or 9 pm NYC time.
Thanks ever so much to answer me to my email: (e-mail removed to prevent spam). and hopefully when I get home or whenever someone writes me, I'll be able to know what is that i can do to get out of this strange mess.. Adela
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