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Message: [QUOTE="Regedit32, post: 50985, member: 11152"] Hi Susan, Welcome to the Forum. If you are wanting to get into Safe Mode and are still able to log into a normal desktop, albeit it appears to have a new wallpaper, then: [LIST] [*][B]Right-click[/B] on [B]Start[/B] [*][B]Left-click[/B] on [B]Run[/B] [*]In the [B]Run dialog[/B] type [B]msconfig[/B] then click [B]OK[/B] [*][B]Left-click[/B] the [B]Boot tab[/B] [*][B]Check Safe boot[/B] and [B]Network[/B] as in sample image below, then click [B]OK[/B] [B]Sample Image[/B] [ATTACH=full]4028[/ATTACH] After clicking [B]OK[/B] this box will pop up: [ATTACH=full]4029[/ATTACH] If no other apps are open you need to save files in and close first, then click [B]Restart[/B]. If, there are apps you wish to manually save files in and close first, then click [B]Exit without restart[/B], do what you have to do then [B]Shutdown[/B] computer. When you next start computer it will boot to Safe Mode with Networking. After you've done what it is you wish to do in this mode while in [B]Safe Mode[/B] with [B]Networking[/B] repeat the steps above but [B]remove checks[/B] next to [B]Safe boot[/B] and [B]Network[/B] then click [B]OK[/B] in order for your computer to boot normally to Desktop again. [/LIST] Regards, Regedit32 [/QUOTE]