Unable to complete installation

[Carolee]

I tried to do the update and received the following error message
"Windows could not complete the installation. To install Windows on this computer, restart the installation." Now my mouse won't allow me to click ok and no matter how many times I click enter, my computer just keeps restarting to th same error message

 

[Wolfie]

Hi Carolee,

this might help if you can get into advanced menu?:

https://www.windows10forums.com/articles/advanced-startup-options.38/