USB Bluetooth Dongle Shuts down

[Jeff Jewitt]

Have a Optiplex 7400 Windows 10. I have tried two different Bluetooth dongles for USB. After 1 day they shut down. I've prevented the computer from turning them off in power management.

I get this message in Device Manager

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

The only way to resolve is to pull out the dongle and re-install. And sometimes that takes several tries.

Am I better off with an internal Bluetooth card?

 

[Bighorn]

Bluetooth on most Notebooks and some Desktops is part of the Wireless/Wi-Fi adapter. Turning off the Wi-Fi also turns off the Bluetooth. I haven't checked if a separate Add-in card is available, most times the USB Dongle is the chosen method. One does need to pay attention to the power options for the USB ports, maybe set them to always On.