Windows 10 stalls out after downloading updates

[Tim Kehler]

Good evening,

Apologize in advance if the answer is buried in one of the posts.

I have installed Windows 10 last summer and have been having this problem ever since. Windows does their regular updates and the system downloads "some files" and then asks for a re-start. I do the restart and the system says don't turn off your computer, this may take awhile. Well it will take all day if I let it. The system just has the round circle spinning, "Forever"!

Next step is to do a forced turn off and shut off the computer. Then the computer say it will restore the last version.

I am not sure what files are being downloaded (if any) and/or certain the system is running with the latest software installed.

Any ideas?
Thanks in advance, Tim

 

[Grizzly]

It would be nice to know what version you are currently running??

 

[Tim Kehler]

Hi there,

It appears to be Version 1511

 

[Grizzly]

It sounds like you are not able to install the AU (Anniversary Update 1607) via Update. the 1511 had a problem like that on a few computer. Best thing would be to download the AU via Media Creation Tool and upgrade from there.
As a second option make a clean install with the AU.

 

[Paul Arthur]

I'm having this same exact problem on an ASUS G73SW laptop and I've been struggling with it since this past December with no resolution to date. I believe I had the Anniversary update running at one time but when the November update came around, that's when the problems started. I attempted to do a clean install on a new hard drive using the media creation tool to no avail. I then located an older version on a USB(Version 10 Build 10240) that installed successfully. I was able to update to whichever version came out in April but anything beyond that resulted in the never ending circle of dots. I've attempted a number of suggestions from this and other websites however nothing seems to work however I can always successfully do a clean install of Version 10 Build 10240. My computer works just fine with this older version but I would really like to get the latest version installed or at least gain an understanding as to why this isn't possible. Here is a link to the thread where I originally reported my problem that includes many suggestions for fixing the problem, maybe they will work in your situation.

https://www.windows10forums.com/thr...-of-windows-10-or-not.11725/page-2#post-56973

 

[Tim Kehler]

Thank you everyone for the replies, just seeing them now... I have been busy but will attempt to do the AU update via Media Creation Tool.

Hold on everyone... will report back in a bit.