Windows won't boot up

[Iain]

Someone pls help I have a 3 month old toshiba laptop it crashed last night and now won't boot up a factory reset has taken 7 hrs and came up with file missing il attach pic now it just stuck on toshiba screen spinning no I won't upload says pic is too big

System32/msasn1.dll was supposedly missing at 92% during factory reset

 

[Trouble]

Someone pls help I have a 3 month old toshiba laptop it crashed last night and now won't boot up a factory reset has taken 7 hrs and came up with file missing il attach pic now it just stuck on toshiba screen spinning no I won't upload says pic is too big

System32/msasn1.dll was supposedly missing at 92% during factory reset

It is possible that your factory recovery partition is damaged or otherwise corrupt.
IF it was me I would order the recovery media from Toshiba.
There is a link in the middle of this page where you can enter your laptop's serial number and obtain the media.
https://support.toshiba.com/repair?orderType=SFF
IF it is still within warranty then the process is generally free of charge, if not then there may be a nominal fee.