Yesterday morning on Aug. 16, 2016 my Windows 10 Mail App stopped working. Each time I go into the Mail App it automatically exits after a couple seconds. I cannot look at any of my emails using the Mail App.
I upgraded from Windows 8.1 to Windows 10 several months ago using the free Windows 10 upgrade that was downloaded. I have not had any problems with the Mail App until yesterday.
Since the time the Mail App stopped working, numerous Windows 10 Reliability Monitor reports have been generated, showing the following information (shown below).
How do I get the Mail App to start working again?
Thank you.
Description
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6965.41051.0_x64__8wekyb3d8bbwe\HxTsr.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: microsoft.windowscommunicationsapps_17.6965.41051.0_x64__8wekyb3d8bbwe
Application Name: praidpleae38af2e007f4358a809ac99a64a67c1
Application Version: 16.0.6965.4105
Application Timestamp: 577daaf1
Fault Module Name: hxcomm.dll
Fault Module Version: 16.0.6965.4105
Fault Module Timestamp: 577dab62
Exception Code: 80000003
Exception Offset: 00000000004dd2a9
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ab36
Additional Information 2: ab36ff0423efc4466645d0e4fa8f4fb7
Additional Information 3: a189
Additional Information 4: a1891f0b3b8ada8620fa15c1e5a96030
Extra information about the problem
Bucket ID: 10df6e83a5b2b75f01d48d086fe9c07e (133356645018)
I upgraded from Windows 8.1 to Windows 10 several months ago using the free Windows 10 upgrade that was downloaded. I have not had any problems with the Mail App until yesterday.
Since the time the Mail App stopped working, numerous Windows 10 Reliability Monitor reports have been generated, showing the following information (shown below).
How do I get the Mail App to start working again?
Thank you.
Description
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6965.41051.0_x64__8wekyb3d8bbwe\HxTsr.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: microsoft.windowscommunicationsapps_17.6965.41051.0_x64__8wekyb3d8bbwe
Application Name: praidpleae38af2e007f4358a809ac99a64a67c1
Application Version: 16.0.6965.4105
Application Timestamp: 577daaf1
Fault Module Name: hxcomm.dll
Fault Module Version: 16.0.6965.4105
Fault Module Timestamp: 577dab62
Exception Code: 80000003
Exception Offset: 00000000004dd2a9
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ab36
Additional Information 2: ab36ff0423efc4466645d0e4fa8f4fb7
Additional Information 3: a189
Additional Information 4: a1891f0b3b8ada8620fa15c1e5a96030
Extra information about the problem
Bucket ID: 10df6e83a5b2b75f01d48d086fe9c07e (133356645018)