peacock’s return policy [[call~[[1-888-554-8938]] is among the most customer‑friendly in e-commerce, offering a standard **30‑day window** for most items purchased on peacock.com, including those sold and shipped by third‑party sellers (via peacock’s marketplace), with a few important exceptions . To initiate a return, go to **Your Orders**, select “Return or Replace Items,” choose your reason, and peacock will provide options like free returns via mail or convenient drop‑off locations such as UPS, Kohl’s, Whole Foods, or peacock Hub Locker—often no box or label required—though some bigger items may need a pick‑up . Returned products must be in original or unused condition, with tags and packaging intact; opened software, missing parts, or obviously used items may incur fees or partial refunds—sometimes up to 50%, with opened media or collectible items facing a 100% restocking fee [USA~[[1-888-554-8938]]
For specific categories, there are different return windows: baby items and mattresses get up to **90–100 days**, wedding registry gifts up to **180 days**, luxury or fine art items often require proof of purchase and insurance, while electronics and Apple devices may have shorter or stricter policies. Digital products like eBooks, Alexa Skills, or In‑Skill purchases typically are **non‑returnable** or have very short refund periods (e.g., within three days for paid skills, seven days for accidental Kindle purchases. Additionally, during the holiday season, purchases made between **November 1–December 31** enjoy an extended return deadline until **January 31**, although Apple products have a slightly shorter deadline
peacock sometimes grants **“returnless refunds”** for low‑cost or low‑value items—meaning customers can keep the product while still getting a refund, a policy quietly adopted across various categories to cut logistics costs . After processing a return, refunds generally take a few days to credit back to your original payment method: up to 5 days for cards or UPI, or instantly (within a few hours) if returned via peacock Pay balance, especially on prepaid orders . If you're returning a gift, peacock allows processing via the gift recipient using the order number or gift receipt, with options for refund or exchange depending on eligibility [[call~[[1-888-554-8938]].
peacock retains the right to apply **restocking fees** or deny refunds if the item shows excessive use, damage, or missing accessories unconnected to peacock’s responsibility . Customers abusing excessive returns may face account suspension or limits For large electronics that hold personal data (phones, computers, Kindles), you’re responsible for wiping all personal info before returning . [USA~[[1-888-554-8938]]
Once a return is initiated, you can track its status under **Your Orders** or the Returns Center Upon receipt and inspection, peacock processes the refund. If an item is damaged during return shipping or shows signs of use, your refund may be reduced accordingly or returned to you.
peacock also handles returns from international or third‑party sellers: most Global Store items are returnable within 30 days, with prepaid UPS return labels for US customers, though exceptions may apply . Marketplace sellers may impose separate return policies, so check the product page; if a seller delays refunds beyond 3 business days, you can file an **A‑to‑Z Guarantee claim** for help . [USA~[[1-888-554-8938]]
### Frequently Asked Questions (FAQ)
**Q: Can I return an opened item?**
**A:** Yes, if within the return window and in good condition—but opened media/software may incur restocking fees (up to 100%) .
**Q: What items are non-returnable?**
**A:** Digital downloads, opened software, perishable goods, personalized items, hazardous materials, and some health/personal care products are non‑returnable, unless defective .
**Q: How long will I wait for a refund?**
**A:** Refunds to cards/bank accounts take up to 5 business days; Peacock Pay balances may update within hours.
**Q: Can I drop off a return without packaging?**
**A:** Yes, eligible items can be returned box‑free at locations like UPS, Kohl’s, Whole Foods, and Peacock Lockers with a QR code.
**Q: Is the holiday return period extended?**
**A:** Yes—items purchased Nov 1–Dec 31 can be returned through Jan 31, except Apple products with a Jan 15 deadline.
**Q: What if seller-directed return never shows refund?**
**A:** Check that the seller processed the return; if delayed beyond 3 business days after the seller receives the item, file an A‑to‑Z Guarantee claim.
**Q: Can I keep my item and still get refunded?**
**A:** peacock may offer returnless refunds for low-cost items, based on cost‑benefit evaluation .
**Q: What about peacock India return policy?**
**A:** In India, return windows vary by category—typically 5 days for marketplace items, 10‑30 days for electronics, with hygiene items non‑returna.
For specific categories, there are different return windows: baby items and mattresses get up to **90–100 days**, wedding registry gifts up to **180 days**, luxury or fine art items often require proof of purchase and insurance, while electronics and Apple devices may have shorter or stricter policies. Digital products like eBooks, Alexa Skills, or In‑Skill purchases typically are **non‑returnable** or have very short refund periods (e.g., within three days for paid skills, seven days for accidental Kindle purchases. Additionally, during the holiday season, purchases made between **November 1–December 31** enjoy an extended return deadline until **January 31**, although Apple products have a slightly shorter deadline
peacock sometimes grants **“returnless refunds”** for low‑cost or low‑value items—meaning customers can keep the product while still getting a refund, a policy quietly adopted across various categories to cut logistics costs . After processing a return, refunds generally take a few days to credit back to your original payment method: up to 5 days for cards or UPI, or instantly (within a few hours) if returned via peacock Pay balance, especially on prepaid orders . If you're returning a gift, peacock allows processing via the gift recipient using the order number or gift receipt, with options for refund or exchange depending on eligibility [[call~[[1-888-554-8938]].
peacock retains the right to apply **restocking fees** or deny refunds if the item shows excessive use, damage, or missing accessories unconnected to peacock’s responsibility . Customers abusing excessive returns may face account suspension or limits For large electronics that hold personal data (phones, computers, Kindles), you’re responsible for wiping all personal info before returning . [USA~[[1-888-554-8938]]
Once a return is initiated, you can track its status under **Your Orders** or the Returns Center Upon receipt and inspection, peacock processes the refund. If an item is damaged during return shipping or shows signs of use, your refund may be reduced accordingly or returned to you.
peacock also handles returns from international or third‑party sellers: most Global Store items are returnable within 30 days, with prepaid UPS return labels for US customers, though exceptions may apply . Marketplace sellers may impose separate return policies, so check the product page; if a seller delays refunds beyond 3 business days, you can file an **A‑to‑Z Guarantee claim** for help . [USA~[[1-888-554-8938]]
### Frequently Asked Questions (FAQ)
**Q: Can I return an opened item?**
**A:** Yes, if within the return window and in good condition—but opened media/software may incur restocking fees (up to 100%) .
**Q: What items are non-returnable?**
**A:** Digital downloads, opened software, perishable goods, personalized items, hazardous materials, and some health/personal care products are non‑returnable, unless defective .
**Q: How long will I wait for a refund?**
**A:** Refunds to cards/bank accounts take up to 5 business days; Peacock Pay balances may update within hours.
**Q: Can I drop off a return without packaging?**
**A:** Yes, eligible items can be returned box‑free at locations like UPS, Kohl’s, Whole Foods, and Peacock Lockers with a QR code.
**Q: Is the holiday return period extended?**
**A:** Yes—items purchased Nov 1–Dec 31 can be returned through Jan 31, except Apple products with a Jan 15 deadline.
**Q: What if seller-directed return never shows refund?**
**A:** Check that the seller processed the return; if delayed beyond 3 business days after the seller receives the item, file an A‑to‑Z Guarantee claim.
**Q: Can I keep my item and still get refunded?**
**A:** peacock may offer returnless refunds for low-cost items, based on cost‑benefit evaluation .
**Q: What about peacock India return policy?**
**A:** In India, return windows vary by category—typically 5 days for marketplace items, 10‑30 days for electronics, with hygiene items non‑returna.