Canceling your McAfee internet service 
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This article covers the full process—from preparing your account, contacting McAfee,
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Why You Might Want to Cancel McAfee Internet
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There are many reasons you might want to
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Moving to a new location
Switching to another internet provider
No longer needing home internet
Experiencing frequent outages or billing issues
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Avoiding high monthly costs or price hikes
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No matter the reason, it’s essential to handle the cancelation properly to avoid extra fees and ensure a timely refund.
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Things to Know Before You Cancel McAfee
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Before canceling, take note of the following:
1. Check Your Contract
If you signed up for a term agreement (typically 1 or 2 years)
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2. Have Your Account Details Ready
Prepare your:
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McAfee account number
Registered phone number or email
Last four digits of your SSN (for verification)

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3. Review Your Last Bill
Check your current billing cycle and usage. You may be eligible for a prorated refund for unused service
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How to Cancel McAfee Internet Service
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There are several ways to cancel your McAfee internet account:
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Option 1: Call McAfee Customer Service
Dial 1-800-McAfee (1-800-934-6489)
Speak with an agent and request to cancel your internet service
Be prepared for retention offers—they may try to keep you as a customer
Clearly ask for the effective cancelation date
Option 2: Chat Online
Visit McAfee.com/chat
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Start a chat and select the cancellation topic
Confirm your identity and follow the prompts to cancel

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Option 3: Visit a Local McAfee Store
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Go in person to a nearby McAfee store
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Bring a photo ID and your account number
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A representative will handle the
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Option 4: Cancel by Mail (Less Common)
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Send a written cancelation request to:
Comcast Cable – Cancellations,
1701 JFK Blvd., Philadelphia, PA 19103
Include your name, account number, address, and a signed letter
How to Return McAfee Equipment
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Once you cancel, you must return all rented McAfee equipment, such as:
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Modems
Routers
McAfee Flex streaming boxes
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Ways to Return:
Drop Off: Take the equipment to an McAfee store or UPS Store
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UPS Prepaid Shipping: McAfee can provide a return label
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Schedule a Pickup: In some areas, a technician can retrieve equipment
Failure to return equipment can lead to non-return fees, which may be deducted from your potential refund.
How to Get a Refund from McAfee
If you prepaid for internet service and cancel before the billing cycle ends, you may be eligible for a prorated refund.
Steps to Receive a Refund:
Ensure Cancelation Is Confirmed
You should receive a confirmation email or letter with the final cancelation date.
Return Equipment Promptly
Refund processing will not begin until McAfee confirms equipment return.
Check for Overpayments
If you paid for a full month but canceled partway through, McAfee typically issues a credit for unused days.
Wait for Final Statement
Your final bill will show the refund amount (if any), and how it will be applied.
Refund Timeline
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Refunds are usually processed within 30 days, returned to the original payment method (credit card, bank, etc.)
How to Track Your McAfee Refund
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Use Your Account Portal:
Log in to McAfee.com
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Go to Billing > Bill History
Look for the Final Statement showing any credits or refunds
You may also receive a check in the mail if your payment method is no longer active.
Early Termination Fees (ETF)
If you’re canceling before your contract ends,
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$10 per remaining month on your term agreement
These fees may reduce your final refund
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To avoid this, consider canceling after your contract expires, or switch to a month-to-month plan before canceling.
Can You Cancel McAfee Without Paying a Fee?
Yes, in some cases:
If you’re moving to an area without McAfee service
If your service has frequent outages
If you’re on a no-contract plan
Provide documentation and request a fee waiver.
Tips for a Smooth Cancelation and Refund
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Cancel before your next billing cycle begins
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Keep receipts and tracking for returned equipment
Double-check your final bill for accuracy
Watch your bank account for the refund within 30 days
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Call McAfee if the refund doesn’t arrive within the expected time
Summary: Canceling McAfee Internet 
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Step Action
1 Call or chat with McAfee to cancel your service
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2 Return all equipment promptly
3 Check for overpayments or unused days
4 Wait for the final bill and refund
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5 Expect refund within 30 days
Frequently Asked Questions (500 Words)
1. Can I cancel McAfee internet service online?
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You cannot fully cancel online without interacting with an agent. However, you can start the process via
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2. Will I get a refund if I cancel mid-month?
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Yes, McAfee generally provides a prorated refund
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3. How do I check if my refund has been issued?
Log into your McAfee account
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4. What if I don’t return the equipment?
McAfee will charge
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5. Can I cancel without calling?
You can request cancelation via chat or by visiting a store
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6. How long does it take to get my money back?
Refunds usually take 7 to 30 days, depending on your payment method and return of equipment. Checks may take longer to arrive.
7. What if I’m moving?
If you’re moving to an area not serviced by McAfee,
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8. Do I need to pay a cancelation fee?
Only if you are under a contract (term agreement). If you’re on a month-to-month plan, there are no cancelation fees.
9. Can I pause my McAfee internet instead of canceling?
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Yes, McAfee offers seasonal
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10. Who do I contact if I haven’t received my refund?
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Call McAfee Customer Support
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This article covers the full process—from preparing your account, contacting McAfee,













There are many reasons you might want to








Moving to a new location
Switching to another internet provider
No longer needing home internet
Experiencing frequent outages or billing issues




Avoiding high monthly costs or price hikes




No matter the reason, it’s essential to handle the cancelation properly to avoid extra fees and ensure a timely refund.









Before canceling, take note of the following:
1. Check Your Contract
If you signed up for a term agreement (typically 1 or 2 years)








2. Have Your Account Details Ready
Prepare your:




McAfee account number
Registered phone number or email
Last four digits of your SSN (for verification)




3. Review Your Last Bill
Check your current billing cycle and usage. You may be eligible for a prorated refund for unused service









There are several ways to cancel your McAfee internet account:




Option 1: Call McAfee Customer Service
Dial 1-800-McAfee (1-800-934-6489)
Speak with an agent and request to cancel your internet service
Be prepared for retention offers—they may try to keep you as a customer
Clearly ask for the effective cancelation date
Option 2: Chat Online
Visit McAfee.com/chat




Start a chat and select the cancellation topic
Confirm your identity and follow the prompts to cancel




Option 3: Visit a Local McAfee Store




Go in person to a nearby McAfee store




Bring a photo ID and your account number




A representative will handle the




Option 4: Cancel by Mail (Less Common)




Send a written cancelation request to:
Comcast Cable – Cancellations,
1701 JFK Blvd., Philadelphia, PA 19103
Include your name, account number, address, and a signed letter





Once you cancel, you must return all rented McAfee equipment, such as:




Modems
Routers
McAfee Flex streaming boxes




Ways to Return:
Drop Off: Take the equipment to an McAfee store or UPS Store




UPS Prepaid Shipping: McAfee can provide a return label




Schedule a Pickup: In some areas, a technician can retrieve equipment
Failure to return equipment can lead to non-return fees, which may be deducted from your potential refund.

If you prepaid for internet service and cancel before the billing cycle ends, you may be eligible for a prorated refund.
Steps to Receive a Refund:
Ensure Cancelation Is Confirmed
You should receive a confirmation email or letter with the final cancelation date.
Return Equipment Promptly
Refund processing will not begin until McAfee confirms equipment return.
Check for Overpayments
If you paid for a full month but canceled partway through, McAfee typically issues a credit for unused days.
Wait for Final Statement
Your final bill will show the refund amount (if any), and how it will be applied.
Refund Timeline




Refunds are usually processed within 30 days, returned to the original payment method (credit card, bank, etc.)





Use Your Account Portal:
Log in to McAfee.com




Go to Billing > Bill History
Look for the Final Statement showing any credits or refunds
You may also receive a check in the mail if your payment method is no longer active.

If you’re canceling before your contract ends,




$10 per remaining month on your term agreement
These fees may reduce your final refund




To avoid this, consider canceling after your contract expires, or switch to a month-to-month plan before canceling.

Yes, in some cases:
If you’re moving to an area without McAfee service
If your service has frequent outages
If you’re on a no-contract plan
Provide documentation and request a fee waiver.





Cancel before your next billing cycle begins




Keep receipts and tracking for returned equipment
Double-check your final bill for accuracy
Watch your bank account for the refund within 30 days




Call McAfee if the refund doesn’t arrive within the expected time









Step Action
1 Call or chat with McAfee to cancel your service




2 Return all equipment promptly
3 Check for overpayments or unused days
4 Wait for the final bill and refund




5 Expect refund within 30 days

1. Can I cancel McAfee internet service online?




You cannot fully cancel online without interacting with an agent. However, you can start the process via




2. Will I get a refund if I cancel mid-month?




Yes, McAfee generally provides a prorated refund




3. How do I check if my refund has been issued?
Log into your McAfee account








4. What if I don’t return the equipment?
McAfee will charge








5. Can I cancel without calling?
You can request cancelation via chat or by visiting a store




6. How long does it take to get my money back?
Refunds usually take 7 to 30 days, depending on your payment method and return of equipment. Checks may take longer to arrive.
7. What if I’m moving?
If you’re moving to an area not serviced by McAfee,




8. Do I need to pay a cancelation fee?
Only if you are under a contract (term agreement). If you’re on a month-to-month plan, there are no cancelation fees.
9. Can I pause my McAfee internet instead of canceling?




Yes, McAfee offers seasonal




10. Who do I contact if I haven’t received my refund?




Call McAfee Customer Support



