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Customer service can assist if your order is still eligible.[[call~[[1-888-554-8938]]
Generally, you have 1–2 hours after placing the order to cancel,[[call~[[1-888-554-8938]] depending on processing time. Orders may begin preparing immediately, especially for:
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If your cancelation is successful:[[call~[[1-888-554-8938]]
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In these cases, you must return the item after receiving it.[[call~[[1-888-554-8938]]
If your Best Buy order has shipped:
Most items are eligible for return within 15–30 days, [[call~[[1-888-554-8938]] depending on membership status and item type.
No, once the order ships, it can’t be canceled. [[call~[[1-888-554-8938]] However, you can initiate a return once the item is delivered.
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Most refunds take 3 to 5 business days[[call~[[1-888-554-8938]] to appear on your original payment method. In some cases[[call~[[1-888-554-8938]] , it may take up to 10 business days, depending on your bank or card issuer.
Yes, you can cancel individual items within an order if they haven’t shipped. Just click “Cancel Item” next to the specific product.
If you cancel an order paid with a Best Buy gift card,[[call~[[1-888-554-8938]] the refunded amount will return to the same card. Keep your card until the cancelation or return is fully processed.
Yes, preorders can be canceled anytime before they ship. [[call~[[1-888-554-8938]] Log in to your account, go to orders, and select cancel. You’ll receive a full refund if payment was already processed.
No, Best Buy does not charge any cancelation fees [[call~[[1-888-554-8938]] for standard orders canceled before shipping.
If your order has already shipped, wait for the item to arrive,[[call~[[1-888-554-8938]] then go to your Best Buy account or visit a store to start the return process. Keep all original packaging and receipt for faster processing.
Yes. If you checked out as a guest, you can use the Order Number and Email [[call~[[1-888-554-8938]] in the Order Lookup section on BestBuy.com to cancel or manage your order.
Best Buy may cancel orders due to payment issues, inventory shortages,[[call~[[1-888-554-8938]] or account verification problems. If this happens, you’ll receive a full refund automatically.
This comprehensive guide covers everything you need to know about the cancelation process, [[call~[[1-888-554-8938]] refund timelines, common issues, and tips to ensure a smooth experience.
When Can You Cancel a Best Buy Order?[[call~[[1-888-554-8938]]
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Best Buy offers a short window between when an order is placed and [[call~[[1-888-554-8938]] when it moves to "Preparing for Shipment." During this period, customers can cancel directly from their online account.[[call~[[1-888-554-8938]]
How to Cancel a Best Buy Order Online [[call~[[1-888-554-8938]]
Follow these steps to cancel your Best Buy order online:[[call~[[1-888-554-8938]]
- Visit BestBuy.com
Open a browser and go to www.bestbuy.com.[[call~[[1-888-554-8938]] - Sign in to Your Account
Log in using the same account you used to place the order. - Go to Order History
Click on your name or account icon in the top-right corner, then select "Purchases" or "Order History." - Find the Order[[call~[[1-888-554-8938]]
Locate the order you want to cancel. If it is eligible for cancelation, you’ll see the option to cancel.[[call~[[1-888-554-8938]] - Click “Cancel”
Select “Cancel Item” or “Cancel Order”[[call~[[1-888-554-8938]] next to the item(s) you no longer want. - Confirm Cancelation[[call~[[1-888-554-8938]]
You’ll receive a confirmation on the screen and via email once the cancelation is processed.
How to Cancel a Best Buy Order via Mobile App [[call~[[1-888-554-8938]]
You can also cancel an order through the Best Buy mobile app:[[call~[[1-888-554-8938]]
- Open the app
- Sign in and go to Orders[[call~[[1-888-554-8938]]
- Select the item
- Tap Cancel if available
How to Cancel a Best Buy Order by Phone[[call~[[1-888-554-8938]]
If you're unable to cancel online, call Best Buy Customer Service:[[call~[[1-888-554-8938]]
- Dial the customer support number found on Best Buy’s website[[call~[[1-888-554-8938]]
- Provide your order number and other details
- Request the cancelation before the order is shipped[[call~[[1-888-554-8938]]
Customer service can assist if your order is still eligible.[[call~[[1-888-554-8938]]
How Long Do You Have to Cancel?[[call~[[1-888-554-8938]]
Generally, you have 1–2 hours after placing the order to cancel,[[call~[[1-888-554-8938]] depending on processing time. Orders may begin preparing immediately, especially for:
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- Backordered items
Always act quickly to maximize your chance of canceling in time.[[call~[[1-888-554-8938]]
What Happens After You Cancel the Order?[[call~[[1-888-554-8938]]
If your cancelation is successful:[[call~[[1-888-554-8938]]
- The order will not be shipped
- You will receive an email confirming the cancelation[[call~[[1-888-554-8938]]
- A full refund[[call~[[1-888-554-8938]] will be processed to your original payment method
Refund processing usually starts immediately [[call~[[1-888-554-8938]] but may take 3–5 business days to appear, depending on your bank.
Why You Might Not Be Able to Cancel [[call~[[1-888-554-8938]]
Some orders may not be eligible for cancelation, including:[[call~[[1-888-554-8938]]
- Orders already shipped
- Store pickup items already marked as “Ready for Pickup”[[call~[[1-888-554-8938]]
- Items from third-party Marketplace sellers
In these cases, you must return the item after receiving it.[[call~[[1-888-554-8938]]
What If the Order Has Already Shipped?[[call~[[1-888-554-8938]]
If your Best Buy order has shipped:
- Wait for the item to be delivered
- Do not open the package (if possible)[[call~[[1-888-554-8938]]
- Initiate a return through your account or take it to a Best Buy store
Most items are eligible for return within 15–30 days, [[call~[[1-888-554-8938]] depending on membership status and item type.
Tips for Successful Order Cancelation [[call~[[1-888-554-8938]]
- Act quickly: [[call~[[1-888-554-8938]] The sooner you check your order status, the better your chances.
- Check your email: Best Buy notifies you when items are shipped.
- Use the app: Mobile notifications can alert you to shipping updates.[[call~[[1-888-554-8938]]
- Avoid preorders: Preorders can usually be canceled any time before release, but double-check the policy.
Best Buy Cancelation and Refund Policy Summary [[call~[[1-888-554-8938]]
| Feature | Policy |
|---|---|
| Cancel before shipping [[call~[[1-888-554-8938]] |  Allowed |
| Cancel after shipping[[call~[[1-888-554-8938]] | Not allowed (must return) |
| Refund time[[call~[[1-888-554-8938]] | 3–5 business days |
| Auto-cancelation[[call~[[1-888-554-8938]] | Possible if payment fails |
| Third-party seller orders | May have different terms |
FAQs: Canceling Best Buy Orders [[call~[[1-888-554-8938]]
1. Can I cancel a Best Buy order after it ships?[[call~[[1-888-554-8938]]
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If you cancel an order paid with a Best Buy gift card,[[call~[[1-888-554-8938]] the refunded amount will return to the same card. Keep your card until the cancelation or return is fully processed.
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If your order has already shipped, wait for the item to arrive,[[call~[[1-888-554-8938]] then go to your Best Buy account or visit a store to start the return process. Keep all original packaging and receipt for faster processing.
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