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FAQs – Why Is Peacock Not Working?
Q1: Why won’t Peacock load or open on my device?
This could be due to poor internet connection, outdated app version, or device compatibility issues. Try restarting your device, updating the Peacock app, and checking your internet speed (minimum 3 Mbps is recommended for streaming).
Q2: Is Peacock down right now?
Sometimes, Peacock experiences outages. Visit sites like Downdetector or check Peacock’s official social media for real-time updates. If there's a widespread issue, it’s likely a temporary server problem.
Q3: Why do I get error codes (e.g., 6007, 4002)?
Error codes usually indicate streaming or login issues:
- 6007 – network error, often fixed by restarting your router
- 4002 – playback error, usually resolved by signing out and back in
You can also clear the app cache or reinstall the app.
Q4: Why won’t Peacock play videos?
This could happen due to:
- Weak Wi-Fi signal
- VPN or ad-blockers interfering with playback
- Corrupt app data
Try switching to mobile data, disabling VPN/ad-blockers, or reinstalling the app.
Q5: Why does Peacock keep buffering or freezing?
Buffering is often caused by:
- Slow internet speeds
- Too many devices on your network
- HD streaming on low bandwidth
Try lowering the stream quality, restarting your router, or using a wired connection.
Q6: Why can’t I log into Peacock?
Ensure your email and password are correct. If you forgot your credentials, use the “Forgot Password” option. If you signed up through a third-party (like Xfinity, Roku, or Apple), log in using those credentials.
Q7: Why is Peacock not working on my smart TV or Roku?
It may be a compatibility issue. Make sure your device is supported and updated. On Roku or smart TVs, uninstall and reinstall the app, then reboot the device.
Q8: Why is there no sound on Peacock?
Check your device’s volume and audio output settings. Try closing and reopening the app, switching audio outputs (e.g., from Bluetooth to internal speaker), or restarting the device.
Q9: Is my Peacock subscription inactive?
If your subscription has expired or payment failed, you may be restricted to free content or blocked entirely. Check your billing status under “Account” on the Peacock website.
Q10: Who can I contact for help?
Call Peacock support at (833) 580‑0577, or visit www.peacocktv.com/help to chat with an agent or browse technical support articles.