Music files access

[Gregory Bragg]

Unable to access music files after upgrade to windows 10

 

[Trouble]

What happens when you try?
Do you get an error?
Try using Windows Media Player....
Start Button -> All Apps -> Windows Accessories -> Windows Media Player
Instead of the default Groove Music App
See if that works.
If the music files are located somewhere other than the default location you may have to configured your library settings to include that location.

 

[Gregory Bragg]

My files are all in itunes

 

[Gregory Bragg]

What happens when you try?
Do you get an error?
Try using Windows Media Player....
Start Button -> All Apps -> Windows Accessories -> Windows Media Player
Instead of the default Groove Music App
See if that works.
If the music files are located somewhere other than the default location you may have to configured your library settings to include that location.

Each song that won't play has an exclamation point next to it

 

[Trouble]

Are they local files are cloud based files?
Are the DRM protected?
When you double click them in Windows Media Player, do they produce an error?

 

[Gregory Bragg]

Are they local files are cloud based files?
Are the DRM protected?
When you double click them in Windows Media Player, do they produce an error?

Are they local files are cloud based files?
Are the DRM protected?
When you double click them in Windows Media Player, do they produce an error?

They are all in iTunes. I cannot access them in windows media player

 

[Trouble]

So have you installed or re-installed iTunes? Have you signed in with your Apple Store account?
Is iTunes producing an error?
Are your music files as well as any and all of your critical data backed up and safe on external media?

 

[Gregory Bragg]

So have you installed or re-installed iTunes? Have you signed in with your Apple Store account?
Is iTunes producing an error?
Are your music files as well as any and all of your critical data backed up and safe on external media?

I have all of my music ,pictures, and critical data backed up on external hard drive

 

[Gregory Bragg]

I installed iTunes from an external hard drive from another computer that I have.