Trusteer Endpoint protection problem

[Vic Voss]

I have Trusteer pre-installed on a fairly new Lenovo desktop [TT8QFAG] running Windows 10 [1709]. Trusteer is running but I cannot open the Console. I have the icon on the Taskbar with the Console on its menu, but nothing much happens when it's clicked. Some common sites show the icon green in the address box, but I can't add to them. When a site shows the icon in grey (such as this Forum), left-clicking on the icon produces a large but empty alert box (clicking Alt + R does the same). This box should include the button to open the console. I was running Trusteer without problems on my previous desktop, including after it was updated to Windows 10. I am wondering whether to uninstall and re-install, if it's still available after uninstall?

 

[Wolfie]

Hi Vic,

try re-installing it, that might solve the problem for you, other than that; I don't have any suggestions!:

http://www.trusteer.com/support/installing-new-version-rapport-over-existing-version

 

[Vic Voss]

From Vic: I'm currently getting support from Trusteer. I've installed the latest version from
http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe
This gives access to the Control Console but now I can't see the icon by the address box! I'll report eventually but if anyone is eager for updates I'll send details. Best for 2018 to all.

 

[williammas]

Try re-installing. In fact, you should have opted for a better endpoint software after consulting friends. My favorite has always been Comodo Endpoint Protection.