Just can't seem to get Windows 10 Running.

[Bruce Shore]

This whole saga started back in December when I reluctantly downloaded the free Windows 10 upgrade. I was running Windows 7 without issue. The download went OK for about a week - and then the start menu crashed. I have an account with Advanced Tech Support. They said I had a corrupted file in the download and we established another Microsoft account and downloaded Win 10 again. OK for about three weeks and then the start button would work again - Cortana stopped working - the notification center ceased as well. I struggled through without those things for a while - then went back to Advanced Tech Support and we refreshed the computer - reload Windows 10. It seemed to work OK on a re-start but when I did a cold reboot - the start button wouldn't work again and Cortana is telling me to sign into my Microsoft account but won't give me a sign-in dialogue box. I'm pretty much a wits end and have no idea where to turn. I fear that my Microsoft account isn't working at all and I don't know how to fix that
Every time we set up new account, my PC gets all out of whack - I end up downloading programs again to get them to work. I'm starting to think that the only way out of this is to buy Windows 10 - re-format my hard drive and start all over again - something I really would prefer not to do for obvious reasons. Was wondering if anyone else had experienced anything like this ad/or what suggestions there out there to get this back under control. Thanks in advance. bruce

 

[BigFeet]

If you've activated the Windows 10 upgrade then there's no reason to buy Windows 10 to format and do a clean install. Go here https://www.microsoft.com/en-us/software-download/windows10 and follow the instructions to create a dvd or flash drive. You can clean install that way. You should have no problem activating.

To me it sounds like either the issue is with the original Windows 7 install or a hardware (possibly a hard drive issue). I'd do the clean install and see how that goes first. If you still have issues, you may want to test the hard drive.

 

[Vince Massi]

Bruce, what was the original OS on your computer?

 

[Bruce Shore]

Bruce, what was the original OS on your computer?

Windows 7

 

[Bruce Shore]

If you've activated the Windows 10 upgrade then there's no reason to buy Windows 10 to format and do a clean install. Go here https://www.microsoft.com/en-us/software-download/windows10 and follow the instructions to create a dvd or flash drive. You can clean install that way. You should have no problem activating.

To me it sounds like either the issue is with the original Windows 7 install or a hardware (possibly a hard drive issue). I'd do the clean install and see how that goes first. If you still have issues, you may want to test the hard drive.

Can I just load the new Windows over the top of the up-grade of do I have to do a clean install and format the ahrd drive and start over? I did download the program per you suggestion and the site you suggested.