Scan to PDF option not available on HP Envy 7650


izy

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Since upgrading to Windows 10, I'm not able to scan to PDF. Only option available is picture - JPEG. What am I missing?
 
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A thought: Have you looked at Start, W section and Windows Fax and Scan? If TWAIN drivers are available it usually works.
 
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On my machine that is under Windows accessories.

If Windows fax and scan can't find any scanner then.

Look at /windows/twain_64 and make sure it has the same files and directories as /windows/twain_32.

If not make them the same, Windows will need you to confirm you are an administrator. Reboot and see if it works.
 
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bassfisher6522

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There seems to be a pattern with HP printers not working correctly when upgrading to the FCU. It happened to me. There a reports of this on other forums.
 
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The only issue I've seen for some of my clients is that HP printers are finicky when it comes to using USB ports, have needed the cable plugged into a USB 2.0 port, not the USB 3.0 port. I've not had the problem with an Officejet and Laserjet as they are attached to my Router via Ethernet.
 

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