Stuck on 1909 build


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Hi, I have a Toshiba satellite that is stuck at build1909. On the update page it keeps saying the may 2020 update is available soon. I've tried various ways to update from 1909 but it always stops installing at 32% and says undoing changes to computer. Anyone have any ideas
 
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Thanks, I have tried by using the media creation tool, it installs so far then undoes the changes and reverts back to 1909
 
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Are you trying to Upgrade or have you considered a clean install? A clean install will lose everything on it. As to whether it's a suitable candidate for continuing use we'd need to know the full specifications for it such as Model Number, amount of RAM, free space on the HDD or SSD.
 

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