- Joined
- Aug 7, 2015
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My husband's computer has been infected by this virus and PUA:Win32/AskToolbar. I'm not very tech savvy but would like to see if I can at least try to remove the trojan before having to resort to calling in a technician.
The computer only has Windows Defender running and I have tried the different scans it offers including the offline one. It now says no threats but this Virus still keeps popping up in the lower right hand corner.
I understand I have to download and run several programs. My first hurdle is in trying in install Malwarebytes which, when I attempt to do tells me I have 3rd party protection running. As I said I have only got Windows Defender and the firewall on. I've temporarilly disabled them but still can't get MBAM to install. Is there something else I have to switch off or am I missing something else completely that I need to do to get MBAM installed.
Any help is appreciated, thank you.
The computer only has Windows Defender running and I have tried the different scans it offers including the offline one. It now says no threats but this Virus still keeps popping up in the lower right hand corner.
I understand I have to download and run several programs. My first hurdle is in trying in install Malwarebytes which, when I attempt to do tells me I have 3rd party protection running. As I said I have only got Windows Defender and the firewall on. I've temporarilly disabled them but still can't get MBAM to install. Is there something else I have to switch off or am I missing something else completely that I need to do to get MBAM installed.
Any help is appreciated, thank you.