Win10 "stops" - no video and disc activity - cant shut down except with poff

[grimpus]

Hi
Yesterday and 2day this happened.
I sit and work and suddenly screen goes black - can still se cursor arrow . Much disc activity . Cant crtl-alt-delete .
So far only solution is to power off and then on again.. and pc comes up and works again (so far...)

Checket the logs without anything looking like the issue

Any ideas ?

Thanks

Rgds Frank

Sys info below


C:\WINDOWS\system32>systeminfo

Host Name: GRIMPUS-HP
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.17763 N/A Build 17763
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Grimpus
Registered Organization: Hewlett-Packard Company
Product ID: 00330-80000-00000-AA220
Original Install Date: 08-02-2019, 21:48:50
System Boot Time: 15-03-2019, 16:30:55
System Manufacturer: Hewlett-Packard
System Model: HP Compaq 8100 Elite SFF PC
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 37 Stepping 2 GenuineIntel ~2533 Mhz
BIOS Version: Hewlett-Packard 786H1 v01.05, 09-06-2010
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: da;Danish
Input Locale: da;Danish
Time Zone: (UTC+01:00) Brussels, Copenhagen, Madrid, Paris
Total Physical Memory: 3.511 MB
Available Physical Memory: 820 MB
Virtual Memory: Max Size: 8.375 MB
Virtual Memory: Available: 4.070 MB
Virtual Memory: In Use: 4.305 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GRIMPUS-HP
Hotfix(s): 7 Hotfix(s) Installed.
[01]: KB4483452
[02]: KB4462930
[03]: KB4470788
[04]: KB4480056
[05]: KB4480979
[06]: KB4487038
[07]: KB4487044
Network Card(s): 2 NIC(s) Installed.
[01]: Intel(R) 82578DM Gigabit Network Connection
Connection Name: Local Area Connection
Status: Media disconnected
[02]: TP-Link Wireless USB Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 192.168.86.1
IP address(es)
[01]: 192.168.86.54
[02]: fe80::f5a0:d906:ca06:301
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

C:\WINDOWS\system32>

 

[eds]

I've had a similar problem since I installed Win10, except my curser is not visible on the blank screen. Then after several minutes, the screen shows a lot of multi-colored garbage. I've checked memory, hardware and drivers. System logs show nothing. I have noticed that it tends to occur more often when I start to view a video, or go to a new website with a very complicated page. I checked memory to see if I have a problem there, but with 16 gigs available it's hard to imagine I'm close to running out. I always keep the system updated. I'm running Defender now, but I've used Malwarebytes, AVG, SuperAntiVirus, and Symantic in the past.

 

[Snuffy]

sounds much like a Bad Virus - but try this next time.
logo + R - type shutdown -r -t 0 then enter see what that does then after the reboot
Logo + R type msconfig --> move to boot click safe boot --> apply then reboot and you can now check to see if you have other issues

 

[BigFeet]

Also, you're running a pretty old version of Windows 10. Build 17763 is 1809 (Sept 2018). It really could be a lot of things. It could be the graphics driver crashing. It could be some sort of hardware failure. It could be a virus or malware, but I don't think so. Wouldn't be a bad idea to run a full virus scan and run malwarebytes.

 

[Snuffy]

current Info shows that his 17763 (1809) Last official update was 12-10-2019 so it should be upto date, and I would suggest a manufacture driver update, to all. devices....and if you think you need a full virus scan, suggest you open WinDefender and do a Full OffLine scan.