ASUS Laptop Won't Wake from Sleep Mode


Joined
Sep 8, 2016
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OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:
  1. Reinstalled Windows 10 (clean)
  2. Updated all drivers
  3. Replicated on multiple Windows 10 versions, updates
  4. BIOS latest version
  5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
  6. Disabled "fast startup" in control panel
 

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