Preparing automatic repair - black screen asus laptop

Discussion in 'Windows 10 Support' started by SIlvia, Sep 3, 2017.

  1. SIlvia

    SIlvia

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    I bought this laptop asus K501U 1 year ago and it's been 2 or 3 days since this message appeared on the screen and I let it "repair" for over 10 hours, then the screen became black and I couldn't use it. Since then It doesn't boot.

    Every time I restart it, I see "Asus" and "Preparing automatic repair", after about 30 seconds the screen turns black.

    I've been trying literally anything, I can't change the battery because it is inside the 'hard case' (I don't know how to call it) I don't care about the files, I just need the laptop.

    I've also tried to reset W10 using a USB 3.0 and Create Windows 10 installation media from the official site, even entering the BIOS: nothing works.

    It can recognize the Usb as a device, but the consequences are the same (even though the Asus logo appears and "Preparing automatic repair" doesn't).

    I really don't know. I wish I could find something to solve this without going to the experts.

    Sorry for my English.
     
    SIlvia, Sep 3, 2017
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  2. SIlvia

    Trouble Noob Whisperer Moderator

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    You need to focus on booting the system from external media and see if you can determine why it's not working.
    https://www.asus.com/support/FAQ/1008277/
    https://www.asus.com/us/support/faq/1002172/
    AND
    You need to prepare the boot media properly in advance according to your system requirements.
    Rufus.JPG
     
    Trouble, Sep 3, 2017
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