Cannot add 'Other User' Error message = this isn't MS account is.

[Dave Welch]

Hello

I have purchased an Insignia Tablet running Windows 10. I have set it up with my MS 365 account and everything went properly. When I tried to add a second user, as soon as I enter the email, I get "Looks like this isn't a Microsoft account. Try another email or sign up for a new one". But it IS a MS 365 Premium account just like mine, and it needs to be this email address because everything is tied into a workflow environment. How might I make this work?

Thx

Dave

 

[Wolfie]

HI Dave,

are you doing it as "Admin"?:

https://support.office.com/en-us/ar...min-Help-1970f7d6-03b5-442f-b385-5880b9c256ec

 

[Dave Welch]

Hello Wolfie

No, IT is Admin for the 365 accounts but all our group are already premium users. I'm not trying to add them there, I simply want to add them as a separate user account in Windows 10 on the tablet. When I go to do this, it asks me for an email address and when I use their email account it doesn't want to recognize it. Yet they can each open up MS 365 in a browser on the tablet and access their accounts that way. Which looks like the way we'll be going anyways now. It's just a tad irksome when you can't bend one of these things to your will if you know what I mean.

 

[Wolfie]

How are you logging in to your own account, using an MS account or a local account?.

 

[Dave Welch]

First of all, let's try to get away from this notion of logging in to an account. I know I said when I set the tablet up it asked me for an email address and the one I gave is the one on my 365 account of course. I didn't log in and it didn't have any problem with it. I can't imagine this being any different for any other company using MS Exchange. They have a company email address like (e-mail address removed) and that's tied into 365. Anyway, so when I went to set up another user on the tablet, it asked me for the email address and I went to add their 365 address and it said it didn't recognize it as a Microsoft account and that's as far as I could go. No place there for help or to debate the issue.

 

[Wolfie]

HI Dave,

try looking around their troubleshooting webpage, I don't have it installed so cannot really assist you further!:

https://support.office.com/en-gb/ar...359-812d-264c6907ea75?ui=en-US&rs=en-GB&ad=GB