SOLVED Can't use Outlook e-mail with mail app

[John Devalle]

I wanted to e-mail a web site which doesn't supply an e-mail address but has a button to click on. Doing so brings up the Windows mail app which asks me to add an account. I enter my Outlook address and a message appears telling me that account already exists. I am aware of that! But there's no way to then send an e-mail. What's gone wrong?
I use Windows 10, all help appreciated.

John

 

[davehc]

I don't have mail on my computer, currently. But, if an account already exists, you should be able to just send or receive without further detail?

 

[John Devalle]

I don't have mail on my computer, currently. But, if an account already exists, you should be able to just send or receive without further detail?

That's what I thought but it's not working.

 

[davehc]

Just reinstalled the Mail and calendar app from the store. I opened it and clicked the grey text "go to inbox". I was in?
Presumably your internet connection is working OK?

Otherwise, do as I did. Download it and reinstall.

 

[John Devalle]

Outlook works for sending and receiving e-mail, but to contact the Guardian I press the word 'e-mail' (see screenshot) and instead of connecting Outlook a window appears asking me to register an account, and I then find I can't get to Outlook.

 

[Bastet]

Are you sure the pop up isn’t asking you to register for an account with the newspaper?
Do you have a screenshot of the pop up?
If you open the Mail app does your Microsoft account show? This should be set up automatically if you sign in to your pc with a MS account rather than a local account.

 

[davehc]

I think that is what he meant by "a window appears asking me to register an account"
The op may be a little confused between the mail app and Outlook.
I honestly believe he does not have a problem other than, as you suggest, creating a Guardian account

 

[Bastet]

@John Devalle do you still require help?

 

[John Devalle]

Are you sure the pop up isn’t asking you to register for an account with the newspaper?
Do you have a screenshot of the pop up?
If you open the Mail app does your Microsoft account show? This should be set up automatically if you sign in to your pc with a MS account rather than a local account.

I'm registered with that paper, but thanks for your reply.

 

[John Devalle]

@John Devalle do you still require help?

Sorry I've been slow in responding. I tried my Gmail account, which I don't use much, with the app and it works. So though I haven't found how to use Outlook I'll accept the case is solved, as I can use the app, just not with Outlook.

 

[Bastet]

I'm registered with that paper, but thanks for your reply.

Glad to hear the problem is resolved. I did have a further question but there’s no need for this now.