SOLVED Can't use Outlook e-mail with mail app


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I wanted to e-mail a web site which doesn't supply an e-mail address but has a button to click on. Doing so brings up the Windows mail app which asks me to add an account. I enter my Outlook address and a message appears telling me that account already exists. I am aware of that! But there's no way to then send an e-mail. What's gone wrong?
I use Windows 10, all help appreciated.

John
 
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I don't have mail on my computer, currently. But, if an account already exists, you should be able to just send or receive without further detail?
 
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Just reinstalled the Mail and calendar app from the store. I opened it and clicked the grey text "go to inbox". I was in?
Presumably your internet connection is working OK?

Otherwise, do as I did. Download it and reinstall.
 
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Outlook works for sending and receiving e-mail, but to contact the Guardian I press the word 'e-mail' (see screenshot) and instead of connecting Outlook a window appears asking me to register an account, and I then find I can't get to Outlook.
GUARDIAN LETTERS.png
 
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Are you sure the pop up isn’t asking you to register for an account with the newspaper?
Do you have a screenshot of the pop up?
If you open the Mail app does your Microsoft account show? This should be set up automatically if you sign in to your pc with a MS account rather than a local account.
 
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I think that is what he meant by "a window appears asking me to register an account"
The op may be a little confused between the mail app and Outlook.
I honestly believe he does not have a problem other than, as you suggest, creating a Guardian account
 
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Are you sure the pop up isn’t asking you to register for an account with the newspaper?
Do you have a screenshot of the pop up?
If you open the Mail app does your Microsoft account show? This should be set up automatically if you sign in to your pc with a MS account rather than a local account.
I'm registered with that paper, but thanks for your reply.
 
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