Critical Backup Folders Missing After Laptop Crash

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My laptop recently crashed but a technician backed everything up into a folder on my C: drive. I hadn't moved the folders from this backup, and yesterday I noticed a shortcut to it on my desktop. Today, after restarting my laptop, I tried accessing one of the folders, but it said Location is not found. To my horror, several large folders are missing from the backup.
These folders contain vital information, and I have an interview with crucial documents in those folders. I urgently need help to get them back.
Thank you!
 

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