SOLVED Fax via network attached print/scan/fax printer

[dumbscreenname]

In Windows XP, when I print a doc from my PDF viewer, I can select my network attached printer's FAX machine and send a fax. In Windows 10, when I print I have a print destination of 'Fax' which puts me into the Windows 10 Fax code which tells me that I don't have a fax machine set up and then we go downhill into total irrelevancy. How do I get my multi-function printer's fax capabilities to be recognized by the 'print' function? Please see the attached screen shots...

 

[denis lacroix]

in this case i see the driver do not provide it


try to find the driver for your device for Windows 10

 

[denis lacroix]

http://support.hp.com/us-en/product...ter-series---A9/3752454/model/3752455/drivers

 

[dumbscreenname]

http://support.hp.com/us-en/product...ter-series---A9/3752454/model/3752455/drivers

Well, I had already done that before I wrote the original post...

This is for a network attached HP 8500 A910n multi function printer. As far as I can tell, HP hasn't updated the drivers for Windows 10 as the driver dates back to 2014. I have the same driver on my XP machine...

 

[dumbscreenname]

I got the answer on the HP windows 10 fax forum:

You will need to select the print queue named as ' Fax - HP Officejet Pro 8500 A910' and not the operating system Fax driver.

If a such does not exists, download, extract and install the Universal Fax Driver below by following the Setup.exe:

Once the installation completes select the Send Fax by HP shortcut (under Start > All Apps > HP)

http://ftp.hp.com/pub/softlib/software13/COL60873/lj-146585-1/HPUFDDriver.zip

Locate your printer and check the bottom checkbox to add a print queue for your printer's fax, then select it once printing.​

The problem arose because the HP drivers are lacking whatever code is needed to play nice with Windows 10, and rather than updating drivers for older products they issued a generic workaround. Unfortunately they didn't advertise this one well...

Al

 

[Trouble]

Thanks for the update.
Much appreciated.
Glad to hear that you manage to find your answer.