HELP! my PC reboots every time I try to access devices

Discussion in 'General Discussion' started by W.Goepner, Sep 11, 2017.

  1. W.Goepner

    W.Goepner

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    Hey all, my PC reboots every time I try to access devices from control panel or settings. I get a blue screen that states error encounter and must reboot... the only thing I can find that tells me anything is next to a scan box that says... system services exception... Win 10 OS

    Any ideas
     
    W.Goepner, Sep 11, 2017
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  2. W.Goepner

    Bruce Banks

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    Try to find a Virus/Trojan boot disk - I got bit several years ago and the bad guys don't want you to see them
    If you have a burner, look for virus/rootkit removers on internet and create/run a boot disk - Avira is free - McAfee is not free but they have 3-PC deal Also check out Malware Bytes and CCleaner
    Worst case, if you got install disk, is wipe HDD (Hirem's Boot and Nuke) and reinstall OS from disk
    Also,search Internet for Windows 10 Recovery Mode - Sorry I got 3 pages using Yahoo "safety mode", not one of them from Microsoft
    On Boot up watch for F key choices, Safe Mode, Recovery Mode etc.l
     
    Bruce Banks, Sep 11, 2017
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  3. W.Goepner

    davehc

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    As Bruce says.
    The most common cause for the error is a driver incompatibility. This puts you in a predicament, if you are unable to access the device manager or settings, to check for drivers.
    But, whilst I have not read of it in recent releases, this was a common problem with certain Anti virus programs - in particular Mcafee (You?)
     
    davehc, Sep 11, 2017
    #3
  4. W.Goepner

    Norton

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    Did you recently install new software? I would attempt a system restore first to a time before this event happened. Run your antivirus and malware cleaners, then check for corrupt files by running an elevated command prompt sfc /scannow
     
    Norton, Sep 11, 2017
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    Wolfie and Trouble like this.
  5. W.Goepner

    Wolfie

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    Did you also install any new hardware devices?, bluescreen often points to hardware incompatibility!. ;)
     
    Wolfie, Sep 12, 2017
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