HP printer and 1809

Discussion in 'Windows 10 Support' started by bassfisher6522, Dec 24, 2018.

  1. bassfisher6522

    bassfisher6522 Moderator

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    I have a HP 5610v AIO printer that worked with Vista through Windows 10....until now. With the latest windows 10 update (Feature update 1809) my PC only shows my HP printer as a FAX. I've uninstalled and reinstalled AIO software and getting it to print is a no go. When I select print it goes straight to fax software. In my printers/devices window it only shows as a fax, no printer icon at all.

    Anybody have any ideas?????
     
    bassfisher6522, Dec 24, 2018
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  2. bassfisher6522

    Grizzly

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    Grizzly, Dec 24, 2018
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  3. bassfisher6522

    Tim Locke

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    Have you tried the basic HP printer software from the Windows store?


    And is the phone line plugged in to the prnter?

    And does this printer have a built in web site? If so have you tried configuring it there?
     
    Tim Locke, Dec 24, 2018
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  4. bassfisher6522

    hTconeM9user Running Latest version Office insider 376

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    I t could show up as Microsoft default printer
     
    hTconeM9user, Dec 25, 2018
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  5. bassfisher6522

    bassfisher6522 Moderator

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    Well, I finally got it to work and have the HP printer set as default now. As a last resort I right clicked the fax icon and lo and behold a drop down menu that showed the set as default printer. I moved the mouse to that and another drop down menu appeared showing both the fax and printer I selected printer and bingo bango I can print now.
     
    bassfisher6522, Dec 25, 2018
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  6. bassfisher6522

    hTconeM9user Running Latest version Office insider 376

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    glad you got it to work
     
    hTconeM9user, Dec 25, 2018
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  7. bassfisher6522

    Grizzly

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    Yet the printer shows up in {printers and devices} as FAX right??
     
    Grizzly, Dec 25, 2018
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  8. bassfisher6522

    hTconeM9user Running Latest version Office insider 376

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    no reading it printer and fax are ether separate or with HP it can be used as a fax as well as I use mine for both
     
    hTconeM9user, Dec 25, 2018
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  9. bassfisher6522

    bassfisher6522 Moderator

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    No...it shows up as a printer now. Weird and Crazy!!!!!

    printer.PNG
     
    bassfisher6522, Dec 26, 2018
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  10. bassfisher6522

    Grizzly

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    Interesting...
     
    Grizzly, Dec 26, 2018
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  11. bassfisher6522

    Bighorn

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    That is weird as the dimness of the printer icon suggests it's offline or turned off.

    Just to commiserate, I have a client using an iMac with an Epson multi-function and an HP LaserJet P1006 printer but the printer shows an error that the scan/fax function doesn't work. BUT, the HP doesn't have/never had that function, is only a very good simple printer that works fine. So even other Operating Systems are not immune to issues with attached hardware.
     
    Bighorn, Dec 26, 2018
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