I can't sign in even when entering the correct PIN

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Aug 13, 2024
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I usually sign in to Windows 10 with my fingerprint, but now I’m unable to use it and it’s asking for a PIN. Even though I enter the correct PIN, it says it’s incorrect.

I’ve tried accessing advanced settings by holding Shift and clicking Restart, but it doesn’t work. Sometimes the “I forgot my PIN” option appears, but clicking it leads to nothing, despite being connected to Wi-Fi.

Can anyone help me resolve this? Thanks.
 

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